eBays Artificial Intelligence Incompetance on Buyer "not recieved" Cases | Selling

elcamino59 · 2024-03-09T05:47:34.926000Z

My level of frustration keeps mounting every time eBay takes it upon itself to "resolve" a case when the same AI it uses to bring down the iron fist if it even remotely suspects you are selling off the platform, or you try to give a buyer your contact information, can't figure out that you and the buyer have a mutual agreement in multiple messages sent back and forth through eBays own messaging platform. This is the 3rd time in 6 months I have had a buyer open a not received case, we have a mutual agreement to wait another few days, eBay closes the case in the buyers favor, puts a black eye on my account because they were the "hero" to come in and save the day because I am somehow incompetent, and then item arrives safe and sound a day or two later. I have NEVER not issued a refund to a buyer in 21 years. I'm getting tired of appealing these cases. Us veteran sellers with a history of excellent business on eBay are not incompetent newbee sellers.

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eBays Artificial Intelligence Incompetance on Buyer "not recieved" Cases | Selling | eBay Community