Ebay - Why have a policy without enforcing it? | Selling

mindgoblins · 2023-10-06T16:03:13.697000Z

So I had a bidder retract a bid stating I changed the description as the reason. I did not. I had boxed up the item too which costs time and money, my mistake clearly experiencing this for the first time, but this is a huge drag. In my mind the user should either be temporarily suspended from ebay or be required to resume the bid, but I don't want bad feedback I just want accountability. For the cost of ebay's merchant fees they should do the right thing. So I contacted support, was told 9 minutes, they don't reply for 45 minutes, then they say no one is available (AI response). Tried again the next day - spent about 30 minutes with support. Support tells me they can block the buyer from bidding on my items in the future - WOW. I complain and explain why that's ridiculous support, they say I can report the bidder instead and provide a link. I say ok thanks, I'll do that and close the chat. I go to report the bidder, it only allows you to report a BUYER who has already paid. HUGE WASTE OF MY TIME. So I ask the community and ebay, why have a policy that says you can only cancel bids for some reasons if there is absolutely nothing to hold them accountable for dishonesty? It is extremely frustrating to have this kind of abuse from the marketplace and users. Ebay - I beg you, please just add a feature to allow sellers to report a dishonest bid cancellation and hold users accountable otherwise just remove the policies that aren't enforced. Don't waste people's time and money. Or at least compensate us with a merchant fee reduction on the final sale since we are incurring the costs of the lack of service...

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Ebay - Why have a policy without enforcing it? | Selling | eBay Community