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eBay violates its own policies! – What to do now?
So, this happens to a friend of mine who is a seller here on eBay. I’m going to keep him anonymous for the moment in fear of retaliation against him from eBay. Considering what has happened, it’s a very real possibility he might lose his account for no reason. Seems like their own policies doesn’t matter to eBay staff.
The policy in question is the “Electronically delivered items policy”. Here is what it says.
What is the policy?
- Electronically delivered items that are not allowed, include:
- Software keys the seller is not authorized to sell
- Digital copies or codes of movies that were included as part of purchasing a physical movie item. The seller needs to include the physical disk with the sale of the digital copy or code
- Sellers need to be eBay approved to list electronically delivered items outside of the Everything Else > Information Products category
- Sellers not approved by eBay to list electronically delivered items need to list their items in the Everything Else > Information Products category in the classified ad format. Exceptions to this policy include electronically delivered:
- Tickets
- Domain names
- Digital trading cards
- Online gaming virtual items
Link to the policy: https://www.ebay.com/help/policies/prohibited-restricted-items/digitally-delivered-goods-policy?id=4289
My friend is a huge gamer. He plays so many games but has one game he loves. He has been playing this game for years now and have accumulated so many in-game items. We suggested he might sell them on eBay. The same items have been listed by other sellers in the video game category for years now.
Today eBay has removed all my friend’s listings. He had only listed the in-game items for that game he plays. The reason eBay said because he violated the above policy by listing his items. However, in the same policy there is a clear exception for his “Online gaming virtual items”. So we all thought it might be a mistake or maybe done by an automated system.
He contacted eBay and explained what he had listed and asked them why they were removed. eBay staff had transferred him to few different people and it’s almost funny how they ignore his clear questions. It’s shocking how eBay staff just ignores their own policy with such ease. If eBay violates and ignores their own policy, why is there a policy at all? What else they can get away with? eBay staff is making these kinds of illogical decisions and when they are clearly in wrong, they don’t even admit it. They just stick to what they already said even though any rational thinking person could understand what has clearly happened. Who keeps eBay staff accountable?
You can read the whole chat transcript below. I have replaced my friends name in fear of retaliation from eBay staff.
kh-vince
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
pburn
·5 years agoI think your friend should post about his/her own issues. S/he can create a posting id that will protect his/her selling account.
Perhaps the company that created the game prohibits the sale of its in-game items. I believe some of them do. It's possible they reported your friend's listings because s/he was selling them illegally.
slyders_finds
·3 years agoUh. Op already explained clearly. This would be redundant.
soh.maryl
·3 years agoThis post is now about 2 1/2 yrs old. Let's hope the issue has been settled.
ckimodog
·3 years ago@soh.maryl
Right? The OP never sold anything either.
PS Good morning!
soh.maryl
·3 years agoAm always suspicious when a post starts out "asking for a friend".