eBay violates its own policies! – What to do now?
So, this happens to a friend of mine who is a seller here on eBay. I’m going to keep him anonymous for the moment in fear of retaliation against him from eBay. Considering what has happened, it’s a very real possibility he might lose his account for no reason. Seems like their own policies doesn’t matter to eBay staff.
The policy in question is the “Electronically delivered items policy”. Here is what it says.
What is the policy?
- Electronically delivered items that are not allowed, include:
- Software keys the seller is not authorized to sell
- Digital copies or codes of movies that were included as part of purchasing a physical movie item. The seller needs to include the physical disk with the sale of the digital copy or code
- Sellers need to be eBay approved to list electronically delivered items outside of the Everything Else > Information Products category
- Sellers not approved by eBay to list electronically delivered items need to list their items in the Everything Else > Information Products category in the classified ad format. Exceptions to this policy include electronically delivered:
- Tickets
- Domain names
- Digital trading cards
- Online gaming virtual items
Link to the policy: https://www.ebay.com/help/policies/prohibited-restricted-items/digitally-delivered-goods-policy?id=4289
My friend is a huge gamer. He plays so many games but has one game he loves. He has been playing this game for years now and have accumulated so many in-game items. We suggested he might sell them on eBay. The same items have been listed by other sellers in the video game category for years now.
Today eBay has removed all my friend’s listings. He had only listed the in-game items for that game he plays. The reason eBay said because he violated the above policy by listing his items. However, in the same policy there is a clear exception for his “Online gaming virtual items”. So we all thought it might be a mistake or maybe done by an automated system.
He contacted eBay and explained what he had listed and asked them why they were removed. eBay staff had transferred him to few different people and it’s almost funny how they ignore his clear questions. It’s shocking how eBay staff just ignores their own policy with such ease. If eBay violates and ignores their own policy, why is there a policy at all? What else they can get away with? eBay staff is making these kinds of illogical decisions and when they are clearly in wrong, they don’t even admit it. They just stick to what they already said even though any rational thinking person could understand what has clearly happened. Who keeps eBay staff accountable?
You can read the whole chat transcript below. I have replaced my friends name in fear of retaliation from eBay staff. https://pastebin.pl/view/c5965477
luckythewinner
·3 years agoIt’s shocking how eBay staff just ignores their own policy with such ease.
Don't forget that this is also eBay policy, and your friend acknowledged this when he used this site:
"we reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion"
https://www.ebay.com/help/policies/member-behaviour-policies/user-agreement?id=4259
elanowsky
·5 years agoEbay violated their own "UNWELCOME & MALICIOUS BUYER POLICY" "YOU CANT TRY TO BUY OR BID ON AN ITEM IF YOU ARE ON THE BLOCKED BIDDER OR BUYERS LIST" "YOU CANT USE ANOTHER ACCOUNT TO BUY OR BID ON AN ITEM IF YOU ARE ON A SELLERS BLOCKED BIDDER OR BUYERS LIST",,,Just had this happen,,called ebay customer service and they said to refund (should have been cancelled) Buyer left negative feedback a week later I think because they were waiting for me to relist the item so they could purchase with another ebay user id since they can have as many as they want,,Crazy policy!!,,Buyer left neg feedback and of course ebay wont remove ,,SO THEIR OWN POLICIES MEAN NOTHING TO THEM,,,BUYER IS ALWAYS RIGHT AND THAT WILL NEVER CHANGE,,,SELL AT YOUR OWN RISK,,by the way did you know that if buyers dont leave feedback and you sell more than feedback is left your feedback score continues to go down!!,,,EBAY HATES SELLERS! THERE IS NO DOUBT ABOUT IT,,,WE ARE PUNISHED LIKE WE ARE NAUGHTY CHILDREN!
melly_bassey
·3 years agoEBay hates buyers even more! Why do you think they axed WANT IT NOW when it was an extremely helpful tool for buyers to buy what they need?