eBay switched my Louis Vuitton Sarah Red Wallet
eBay has a thief in their mist. I list my beautiful Louis Vuitton Red Sarah long Wallet. I sold it to a very nice buyer, offered them free shipping to help bring down the price. So seller paid and then I was instructed to mail it to “an Authentication Center in Las Vegas “ which was new to me but it’s eBay It must be ok. Then in a few days went buy nothing happened, so wrote my buyer to apologize for the delay. Little did I know EBAY sent my buyer pictures of a busted up, dirty ripped up LV Sarah long wallet!!
This was not my wallet, mine was in excellent condition, clean with no damage period!!
So I talked to 3 different people at the so called Authentication Center. Get this:
1st guy was confused, so he copied the pictures they sent to the buyer. He confirmed that this was not my wallet.
2nd guy told me He can’t find my original wallet!! But he is sending me the beat up one from his warehouse.
3rd one suggested I just do a better job listening my items next time & call for help if I needed it!!
Seriously 😳 I have a 💯 feedback and have never ever had a high end product have question. I have my original receipt,
I will find out if this crappie wallet they sent me back, is s beat up fake.
Louis Vuitton will inspect it and will see who is lying 🤥
I put a signature on it with insurance, but nobody at this Authentic Hub signed for it?
So I lost my beautiful Wallet, lost my sale & shipping & insurance. Worst of all my reputation!!!
I Will never buy or sell on EBay again!
See the crappy wallet they sent back, my boo-booby prize!! What a joke!
 
 
onefootflipper2
·3 years agoThe odds of someone at the authentication center happening to have a lower grade version of the exact same rare wallet you had with the exact same centering of the the leather/logos is astronomically low. I looked at a bunch of these and the exact centering of the pattern on the leather is different in every one and easy to see with the naked eye.
Also, places like this tend to be loaded with cameras and normally don't let the employees take items even slightly related to what they work with into the work area. Beckett doesn't let their graders walk around with their own baseball cards in their pocket and I can't imagine the this authentication center is any different.
jewelbiz
·3 years agoMy 2 New York City cents…
I have always loved & wanted a Vuitton brown original logo scarf for myself but have truthfully never been able to really afford a real one or locate a real one for myself at a low enough price.
This year I notice lots of men hipsters here in Manhattan, street people types are all wearing Vuitton scarfs, Vuitton wool neck coverings, Vuitton hats etc. etc. etc. I commented to one, “Hey! Is your scarf real?â€
He said “yesâ€
All I can say is Louis Vuitton is the most desirable brand, if not the most universally coveted brand by 2 sexes, all different types of people here in New York City especially with men!
monica-sells
·3 years agocan you clarify this part for me?
"...then I was instructed to mail it to “an Authentication Center in Las Vegas “ which was new to me but it’s eBay It must be ok..."
"Instructed" how?
Did the address appear in the shipping label page when you went to ship it to the buyer?
Did you have to manually change the address to the "Authentication Center in Las Vegas"?
How did that work?
ms.rodriguez*
·3 years agoThis is not the first post that I read where an item was sent to be authenticated and the item suddenly is counterfeit. Ebay has a problem . Either the employees are thieves switching out the valuable items for fakes or they are careless and get orders mixed up. It's obvious that ebay needs to see what is going on at these centers. Better cameras. Employees can not have anything in their pockets while working. Something needs to be done. I can't believe that a seller is going to risk selling a fake that they know will be sent to an authentication center.
To the poster, write to ebay on Facebook . They need to look into this to see which employees handled your wallet. Have their been similar claims against them. Ebay needs to fix this.
dirk12955
·3 years agoI'm trying to wrap my head around this idea, or question. The Op send a particular
item to be authenticated. And ebay just happens to have the exact same wallet in the exact same
color but in a lesser grade to swap out and switch?
I'm not in the loop on the authentication process. My experience with designer bags and such
is my dear wife that has an addiction to Coach products and drags me to their store on a
twice yearly basis.
cwboots
OP3 years agoHello, yes I agree that there is a bigger problem then EBay might be aware of.
I believe that it's a scam or the employee are benefiting by their positions.
The first two guys I spoke with confirmed to me “that they cannot find My Wallet, but will send me the one sitting in the warehouse and will ship it out tomorrow.
On that note, it took the Authenticity department longer to inform me that my wallet not pass inspection.
A. Why did the first guy tell me “ that he agreed with me on that this was a different walletâ€.
B. The second guy said†he can’t find my original wallet “.
This was my personal wallet, very sad indeed.😞
albertabrightalberta
·3 years ago@cwboots
I'm sorry you're dealing with this mess but your posts and story are changing.
In the above quoted post (#39 ), you state, "first two guys I spoke with confirmed to me “that they cannot find My Wallet, but will send me the one sitting in the warehouse and will ship it out tomorrow."
I'm having a hard time believing that they just happened to have the same style/color/item "sitting in the warehouse" and TBH, even if that was the case, I don't think they'd tell you they were switching it!
(And why would they even have a spare in the "warehouse" if they either forward items to buyers or return them to sellers?! It's not like a retailer with additional inventory in the back room!)
Yet in post 33 , you stated that "First one told me he will get the pictures from the buyers acct. He was trying to help and sent me 4 pics, but said there were more. "
and
"2nd guy said he was willing to help me out, because he new they were two different wallets."
Neither of those refer to not being able to find your wallet and sending a warehouse substitute.
Although I was unaware of it, the section of the policy that @wastingtime101 posted in #23 , is what I believe happened.
""If a handbag is authentic, but there are listing discrepancies, the buyer still has a chance to buy it. Customer Service will reach out to them, and ask if they would still like to receive it."
@cwboots
They (authenticators) sent pictures to the buyer to see if she still wanted the item. In one of your posts, you even said that they took a while to let you know that it failed the condition. I think it look a while because they were awaiting a repsonse from the buyer as to whether she still wanted the wallet or not.
albertabrightalberta
·3 years agoYou misread or misunderstood the OP. An authentic item wasn't deemed as fake nor did a switch occur. In this case, there's a discrepancy between the condition as listed and the condition of the actual item.
kitchen-topia
·3 years agoWe all overlook details on occasion
cwboots
OP3 years agoHi thanks ðŸ™,
I see what your pointing out, and the string is original from Louis Vuitton. The lower photo was a stitch. The last one not sure?
😊
wastingtime101
·3 years agoHey @cwboots - there is damage to the edging shown in your listing photos. At first glance this appears to be an innocent mistake on your part not noticing the damage. We all miss something at some point. As much as we may try, nobody is perfect.
Inspect the item that's returned to you and see if the damage on the returned item lines up with your photo:
policequilts
·3 years ago@wastingtime101
I saw those 2 damages plus on the top
Your description said no scratches and such.
The other pictures were a bit blurry and can't really see.
As far as real or not ? ?
wastingtime101
·3 years agoThe photos in the OP indicate one corner is damaged worse than the others. I can kinda see it in one of the listing pics, but it's difficult since that one corner is in dark shadow in all the listing pics.
Other flaws are visible though, and those alone could be used for OP to compare the item they get back from authenticators to see if there's damage in the same (multiple) places.
cwboots
OP3 years agoThanks,
But I’ve been buying Louis Vuitton & Gucci from back in the 70’s.
I know every inch of these purses.
After a year or so they do not break down this way!
☺ï¸
albertabrightalberta
·3 years agoThere's no picture of the date code in the listing so it can't be authenticated. (Since the listing is still viewable, my assumption is that the authenticators found the wallet to be genuine and denied the sale based on the condition not being as described.)
Had a potential buyer posted this listing here (on the handbag/fashion board) or on TPF for authentication, she would have been told that more pictures were needed.
@cwboots
Pictures of every possible area of wear, soil, broken stitches, etc. need to be shown.
cwboots
OP3 years agoHi, thanks for responding.
Louis Vuitton started putting Chips in their Wallets to throw off the counter fitters.
So I fail to mention it has a chip.
I had the “Crappie wallet return to meâ€.
I know myself, and would never sell anything to anyone that looked like this one.
☺ï¸
cwboots
OP3 years agoThanks, it’s a piece of lint.
toysaver
·3 years agoThat kind of damage can frequently be the reason for a counterfeit call and subsequent return. Leather does not 'split' the same way as vinyl and the exposed fibers can be examined.
silverstatetreasureboxes
·3 years ago@cwboots
I have a couple of questions, 1st Q: how were you able to talk & phone the authentication office in Vegas? There has been other members here that sell luxury bags that can only get a hold of them via email.
Q: you stated on your original description that you don't have the original receipt.
 Now in your post above you state you do.
 Also, there is no ware house that the Vegas authentication office maintains that has goods stored in to be swapped out.
Another Q: I believe the only correspondence that the authentication office would have is sending back a failed product to the seller. Never heard of photos being sent to buyer.
Something doesn't sit right here indeed.
maxine*j
·3 years agoI agree that OP's experience sounds odd and unlike the process as I understood it.
Another question I have, though, is whether or not the seller's "No Returns" policy created a problem?
I never sold anything of this sort myself and so never used the "authentication" procedures for luxury items.
-
silverstatetreasureboxes
·3 years ago@ The authentication guarantee policy would be in play and not sellers no return policy.
I am very curious as to whom these 3 people are that OP talked to and where OP obtain a phone number to call.
maxine*j
·3 years agoI was thinking of the situation where an item fails authentication. Does the seller get the item back if the seller has a No Returns policy? I assume so, but I was just wondering about it.
-
silverstatetreasureboxes
·3 years ago@maxine*j
If it fails due to damage, yes seller will get it back, now if it's clearly counterfeit I believe they won't return it.
mtgraves7984
·3 years ago@silverstatetreasureboxes
That'd be my take, since (officially) counterfeits shouldn't be shipped. 🤔
silverstatetreasureboxes
·3 years ago@mtgraves7984
Yes, counterfeit items need to be destroyed period so there is no chance for these items to return to general population.
cwboots
OP3 years agoNot so sure!
thanks 🤨
cwboots
OP3 years agoI believe this is what happened!
They saw my wallet wanted it and threw in the old wallet .
Taking in the Crappie wallet to Louis Vuitton today and that will give me some more information & what to do!🤨
wastingtime101
·3 years agoWhat did the LV store tell you @cwboots?
cwboots
OP3 years agoHello,
Im confused 😕 too, with this whole mess.
The 3 people who helped me, said they were from the Authenticity team.
First one told me he will get the pictures from the buyers acct. He was trying to help and sent me 4 pics, but said there were more.
never received them.
2nd guy said he was willing to help me out, because he new they were two different wallets.
3 gal, just wanted to get rid of me.
yes, they sent the “Crappie†wallet back to me & made me sign for it! (Which I paid for and no one signed on their end.
mtgraves7984
·3 years agoAnother Q: I believe the only correspondence that the authentication office would have is sending back a failed product to the seller. Never heard of photos being sent to buyer.
Something doesn't sit right here indeed.
@silverstatetreasureboxes
I remember a thread not long ago where the seller sent a wallet to the authenticator and it was approved/authenticated and sent to the buyer. The buyer opened a SNAD citing 'Not as Described', due to (as the buyer felt) it did not match the listing's photos. Sure enough, the seller got the item back and it was badly damaged compared to what the seller sent... but it was the seller's piece.
Why did this one not play out like that one?
silverstatetreasureboxes
·3 years ago@mtgraves7984
I have no clue, I think I remember that thread but didn't the seller believe the buyer used it for an occasion and wrecked it and got away with it?
All I know is the authentication process is supposed to lessen the amount of fraudulent SNADs by having the buyer return item back to the authenticator so they can compare.
albertabrightalberta
·3 years agoI remember that discussion too. IIRC, in that case, the wallet wasn't part of the "authenticity guaranteed" program and hadn't been sent to the authentication service used by ebay. The seller had paid for and used an independent professional authentication company.
And yes, when the seller received the item back, she said it was her item but not in the condition in which it was sent.
inhawaii
·3 years agoWe all know what happens when a BUYER and a SELLER have a he said/she said dispute.
So what happens when a SELLER and EBAY has a he said/she said dispute?
toysaver
·3 years agoI'm not saying it happened in this situation but the authentication process can damage counterfeit goods. They will bend, stretch and manipulate corners, flaps and fasteners to see if they stand the test of quality associated with the product.
supercharger-parts
·3 years agoOh boy, this may be unpopular and I don't mean any harm by it or that you intentionally listed something damaged.
It does appear to be beat up a bit, but if your original listing the side view photo looks like there is an issue that is also shown in the photos they sent you. The photos (of course) are not the same angle, but I would not be able to determine that it is not the same item based on these photos. The sixth photo in your listing looks like there could have been similar damage.
Does LV have serial numbers? Did you save a copy of the serial number so you can verify if it is the same when you get it back. Again, I don't mean any harm, just pointing out what sticks out to me, the red is very striking, and I'm sorry you are having this experience.
mam98031
·3 years agoYou are seeing something very different from what I see in the two sets of pics.
supercharger-parts
·3 years agoApologies if this post has spelling or other errors, I’m using my phone and it doesn’t always work out well for me.
Yes, it seems to be that way. I do not want to take OP’s photos and edit them to show what I’m talking about.
In the original listing in the sixth photo with the side view orientation the “top left†of the wallet looks like there could have been a tiny bit of peeling. It could be the light I have no idea.
Then in the “bottom left†of the same photo it looks like there could be a crack in the binding. Again could be the light. In comparing that photo to the one that has the damage shown of the same size, it seems possible to me.
sextons-sweet-deals
·3 years agoI do see some wear in photo #6. Far left of photo and maybe a couple loose strings to the far right if the link @stephenmorgan asked if it was the correct one.
The O.P. only states 'used' & 'In excellent condition with no scratches or marks.'
This is where things are getting tricky, though I don't understand why the authenticator would contact the buyer. I thought the authenticator only confirms authenticity and that the item matches the original listing. If it does not, the item is returned back to seller and buyer refunded.
wastingtime101
·3 years agoWatch the eBay Authentication video (you can see it in the listing - 2nd photo slot), around the 1:18 mark.
"If a handbag is authentic, but there are listing discrepancies, the buyer still has a chance to buy it. Customer Service will reach out to them, and ask if they would still like to receive it."
cwboots
OP3 years agoHi 👋
yes, I watched that one. The wallet is not mine, even the feel & dirty lining plus the plastic part we’re they stitched in the zipper.
😊
mam98031
·3 years agoI too noticed the lose strings and some minor wear. I just did not notice anything that was as bad as the second set of pics. But I'll leave it in more experiences sellers in this category.
albertabrightalberta
·3 years ago@luxury_handbags@ebay
Please help this OP.
simply-the-best-for-you
·3 years ago@albertabrightalberta Just going to tag someone here who may have some good info for how to proceed. It's out of my wheelhouse.
stephenmorgan
·3 years agoIs this the one you sold?
https://www.ebay.com/itm/125817654627?hash=item1d4b510d63%3Ag%3AdmAAAOSwH2Fj2Ba8&nma=true&si=nDnaCJWVRTWcdwplj4ItzuqP6eM%253D&orig_cvip=true&nordt=true&rt=nc&_trksid=p2047675.l2557
It looks like it came back to you in a very different condition.
You should make a complaint to eBay and see what they can do. They need to know the type of service their Authentication Center is providing.
12345jamesstamps
·3 years agoWhich Authentication Center did it go to? I believe there is a Authentication in LA close to where you live?
Just a thought. I can't imagine it went cross country to be Authenticated.
stuff4divas
·3 years ago@12345jamesstamps
OP said: ... mail it to “an Authentication Center in Las Vegas “