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Ebay stole money from my Bank Account
In September I posted my auctions as I normally do on the last day of the month to take advantage of the 100,000K free listings. About 7 days later I see check my bank account to see ebay took out close to $4000 in sellers insertion fees. This has never happen in the past, ever, i always list before the promotion runs out just in case the promotion not available next month. After calling ebay and telling them of their error , the agent tried to tell me there was nothing showing a free insertion listing for September, I'm like buddy i don't what your looking at but I can clearly see it in the overview section of my seller hub.
He then proceeds to tell me his manager said no sorry those are still valid fee charges, so then I ask to speak to a supervisor. The supervisor proceeds to tell me she clearly sees the promotion listing is valid and that she spotted the real reason why I was charged those insertion fees, stating there was a computer bot error (whatever that means) and that my fees are now being processed should be returned to your bank account in the next 5 business days. I made the supervisor send me a message to my ebay in box and it has now clearly been over 5 business days as that was October 8th.
Clearly Ebay is no rush to give back sellers money they basically stoled from a customer, I'm not happy about managed payment system as I would preferred to see an invoice before they just take whatever they feel like out of bank account.
Absolutely no sense of urgency to fix this problem as I've had sleepless nights thinking about this, I'm actually scared to even list anything this month.
I don't understand why I can't talk to someone in Canada to fix this issue, I'm wondering if this has happen to anyone else or if anyone can direct to me to somebody who actually cares to fix this issue.
kh-stanley1
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
jakepacksalot247
·2 years agoI need help
i started selling on eBay this past January , and make close to $3,500 per month on average
my last payout I sent was $35 I received it last night at 5pm, then right after that eBay did something called a direct debit where even tho my card was locked they were pulling money from my cashapp, over 20 times $1.70 then they took $3.14 then they took 5.76 then they took $1.15 then they took $8.50 and over and over and over
until they took money from my money I had saved to pay my rent, why is that happening I cannot believe I woke up to this
ckimodog
·2 years ago@jakepacksalot247
This is an old thread from 2021. OP doesn't appear to be selling anymore, so I doubt they'll reply.
Should you have any questions or concerns it is always a good idea to start your own thread to get the help and advice for your specific issue.
@jakepacksalot247
Sounds like you chose to have your shipping taken from the payment method for selling costs you selected instead of your available funds. Also some seller fees will come out of your payment method for selling costs. This is user error.
Look in your financial summary to see what account your selling costs come from.
When you signed up as a seller you gave eBay permission to go into whatever bank account you set up to pay your selling costs.