eBay splitting orders ... why?
I'm going to discuss my experience as a buyer, but I find it way more relevant to sellers...
I've had two different interesting glitches happen now regarding eBay and splitting orders...
I've posted before when I had 5 items in the cart from the same seller, and when I tried to pay for all 5, it literally split the items and would only let me pay for 2 or 3 at a time and said "We grouped these to make it easier for you". This actually harmed my ability to get combined shipping w/ seller's auto-combine shipping cart rules.
Find that thread here... https://community.ebay.com/t5/Buying/quot-To-make-your-purchase-easier-we-grouped-these-items-for-you/td-p/33916555
Now, I just went in to pay for 3 items purchased from one seller. I proceeded to checkout and it let me pay for 3 items with one single payment. Right? No issues. After I paid for this with ONE payment, it created two separate orders. If I go to my paid invoice for these, (not an invoice seller sent, I mean the printable order details page) it shows 2 separate orders on the same invoice. It basically acknowledges I made one payment, but it assigned two separate order #s.
Why does any of this matter? This in case 1 effects combined shipping issues and in both cases charges the seller more money in flat transaction fees (30c). I know, I'm whining over pennies. I wasn't the seller in this case but how often is this happening w/o our knowledge to you or me as the seller, where the buyer is making one payment and it's creating separate orders, costing us more money?
Is this a glitch? Is there a reason for this? We are getting charged more when it seems everything is being done "right".... ***insert many, many, many expletives here***
mcdougle4248
·2 years ago@ajs_coins_and_alchemy
I think I saw this type of issue on an order from a buyer last night. I posted about it here:
https://community.ebay.com/t5/Report-eBay-Technical-Issues/Multiple-Transactions-Same-Buyer-Issue/td-p/34129712
toomuchstuffagain35
·2 years ago"We grouped these to make it easier for you" - translation - "to make US more money".
buyselljack2016
·2 years agoI suppose it's possible to help maintain a multi billion $ corporation 30 cents at a time, but I would be more inclined to believe that it is the usual side effect of some coding done to solve some other issue.
toomuchstuffagain35
·2 years agoHey, over millions of sales, those pennies start adding up.
mike_jayroe
·2 years agoIf I was the seller, I would combine all five items into one shipment and refund the excess shipping cost. Hopefully your seller will do the same.
Have a great Thanksgiving.
ajs_coins_and_alchemy
OP2 years agoOh, of course and most would & do. In both cases sellers did, however it leads to more work for sellers and more costs (flat transaction fees). What's up with EBay doing this and why? I can't make any sense of it other than its a glitch