eBay Smart Campaigns â€“ A Costly and Frustrating Experience | Selling

moodomedia · 2025-09-11T05:07:26.149000Z

Weâ€™ve never had great results with eBayâ€™s Smart Campaigns, but this time itâ€™s been off-the-charts negative.We set a $20 daily cap for off-site promotions â€” yet the system ignored it. The campaign burned through over $1,200 in just 3-4 days, and despite multiple attempts to stop it, the charges continue as of today, September 10.Hereâ€™s the timeline:8/31 â€“ We attempted to end the campaign. It wouldnâ€™t stop.9/1 â€“ Called customer service. They couldnâ€™t stop it either. We were told to delete the promotion and assured it was â€œwell-documented.â€9/3 â€“ Our $1,200 credit request was denied. Still no sign of the $150 promotional credit we were supposed to receive.9/10 â€“ Daily off-site fees are still being charged, even though the campaigns donâ€™t show in our ad dashboard and display no activity.On top of that:The analytics tools were dysfunctional and made no sense.The dashboard claimed it was still â€œlearningâ€ (for days). This seems like a long time for AI.We couldnâ€™t add products to our site for 48 hours.Let me add â€” weâ€™re a Top Rated Seller and have been on eBay since 1998 â€” thatâ€™s 27 years of loyalty.Weâ€™ve contacted support multiple times and each time we're told itâ€™ll be taken care of. It hasnâ€™t been.Honestlyâ€¦ this has been a nightmare.Has anyone else experienced this with Smart Campaigns or off-site ad billing?

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eBay Smart Campaigns â€“ A Costly and Frustrating Experience | Selling | eBay Community