Ebay Shipping Supplies Shorted My Shipping Boxes Order
This is a new one for me. Thru Ebay shipping supplies, I used my quarterly $50.00 code. Ordered two cases of 4x4x4 boxes, 25 per box. And a dozen rolls of tape. Big box shows up with one case of 25 4x4x4 boxes with the dozen rolls of tape. Shorted me a case of 25 boxes. This was one order with one tracking number which now shows all supplies in that one order as delivered. Sent Ebay shipping supplies a message with pictures of the opened shipping box. Wondering if they will answer my message. And will they correct their mistake. Not a really big deal as that second box is only about $17 more. Has this happened to anyone else?
18 comments
retromxparts
OP2 years agoEbay Shipping Supplies has replied to my message that I mentioned having sent to them in my initial post. They are sending me the shorted case of 25 boxes & have already supplied me with that tracking number. Thank you for the replies to my post.
mcdougle4248
·2 years agoGreat! I am glad to hear that they have taken care of the issue.
mam98031
·2 years agoIt has been my experience with them that they have excellent customer service. And they listen to their customers. I've always been very pleased any time I've had to contact them. I hope your experience will be the same.
mementomoria
·2 years agoI would create an INAD case, that should get you the missing boxes.
mam98031
·2 years agoIt isn't necessary with this seller. All you need to do is communicate with them.
toysaver
·2 years agoAll I did was email them my order of boxes had never shipped and they sent it out that day or the next. Communication with the seller should be the first avenue for any issue. EBay should require a cursory email to the seller before they are allowed to stick their beak in. They make it seem that opening a 'case or request' is the only way to settle a problem.
mam98031
·2 years agoThe "they" isn't Ebay, it is other sellers make it seem that opening a case is the correct response to the issue. You can see it on this thread too. For some reason, many sellers are convinced that the first step is open a case. IDK why. I personally promote communication first. Experience tells me that many times that is all it takes to resolve an issue.
I also don't require buyers that want to return something to open a Request for Return. I tell them that option is open to them if they want, but we can also just handle it between us. I encourage them to do whatever is best for them. More sellers should do this. It helps their stats and it makes the buyers feel safer on Ebay because they can count on their sellers to help them if a problem arises.
It is a win win.
robbie31415
·2 years agoIf you want them to fix outside of a refund then you should message first.
If you want a refund then there is no reason to. Just open a return.
No reason to waste time.
mam98031
·2 years agoWe just don't agree. That is nothing new. I don't take an issue with it. You are of the opinion that opening a claim before contacting a seller is appropriate. There is nothing wrong with that. It is your right to do that. I simply believe that much can be accomplished through communication, so I always contact my seller before opening a claim. Most times a claim isn't necessary.
There is no requirement on Ebay that a claim has to be opened in order to process a return or any refund. I don't consider communication as a waste of time.
Again, I respect your view point. There are many that will likely agree with you, I'm just not one of them.
toysaver
·2 years agoThey once forgot to send my order altogether and quickly made amends.
slippinjimmy
·2 years agoIf this happened to one of YOUR customers, what would you want them to do?
I'd guess that it would be to contact you to let you know, then you would hope that they gave you a bit of time to reply.
When did you inform the Shipping Supplies seller of the shortage?
retromxparts
OP2 years agoI asked three questions. Your reply is not related to what I asked. Did you read my post, or just copy & paste it? This is why so many sellers have posting ID's.
Wondering if they will answer my message.
And will they correct their mistake.
Has this happened to anyone else?
Unavailable member
·2 years agoSounds like you need to open a return for Missing parts and pieces.
retromxparts
OP2 years agoDoing a return would mean I need to reorder the supplies. They were paid for with my quarterly $50 code that has now been used.
mam98031
·2 years agoIt really isn't necessary to do that. IMHO you should always reach out to your seller first and see what they would like to do. This is a responsive seller, so the OP is likely to be just fine.
inhawaii
·2 years agoSame here.
I ordered 100, only received 75, they quickly sent me another 25.
fern*wood
·2 years agoI had a problem once and they handled it quickly.
mcdougle4248
·2 years agoI had an order that was missing bubble mailers. I sent them a message and they took care of the issue quickly. I hope that you have the same experience with your missing boxes.