eBay Seller Customer Service is gone!!!! PLEASE READ!!!!!
I have been selling on eBay for 19 years, 10 of those years i have sold over $1 million a year, sometimes $2 million a year. I have seen many changes. About every 3 to 4 years eBay will be pro seller and then pro buyer in their policies. We are now entering a pro eBay profit period. Let me explain.
eBay is lost a huge market share to Amazon as we all know. Now Facebook Marketplace is taking more. So they are now trying to make more money off of sellers that are loyal to them. Here is how.
1. You have to pay $4000 a year in a store subscription to call direct if you have any issue. Even if you sell over $1 million dollars a year!!! We used to get a personal rep, No longer... Also now that rep you can speak with can not help you with feedback issues( Which are 90% of concerns usually because as a experienced seller you can handle everything else). Once again they are trying to save money on customer service reps that we are paying for!!!!!
2. Traffic is so low on eBay you have to advertise to even sell what you would normally sell 2 years ago. Instead of them running more advertising, they are fleecing the loyal sellers!!!! Now 10% has become 15% plus credit card fees!!!! eBay merchant services, another fleece. Saved us nothing, made eBay all the Paypal fees.
3. Summer update. Its all about ways you can spend more money advertising on eBay!!!! So they what 20% now.
4. Buyer extortion. If you are having the same experience as me, the buyer extortion has taken a huge rise!! eBay doesn't care. We offer Free Returns. Which cost thousands!!! But if a customer demands a replacement (Which they never send back the first item and you have no recourse). Or demand a discount. We have been getting 3 a day on average. When i speak to a customer service rep, they say " Unless they say a quid pro quo, they can not do anything." I have had reps tell me , "Don't worry about feedback, it doesn't mean anything anymore"!!!! Then take it off every page!!!!
I will stop here, But in summary, This is the sign of the end of eBay. The only improvements on the horizon is how to fleece more fees from sellers through advertising and supply less services. I don't think they can defeat Facebook & Amazon. I hate writing this!! I love eBay, but they are leaving us and for the first time I don't see how they are doing anything about any of this. When is the last time you saw an eBay advertisement?? Think about it. They want you to pay for it. Sorry
Signed, Sad, Angry, disappointed seller!!! Good Luck everyone. See you on Facebook boards!!
luckythewinner
·2 years agoThis is the sign of the end of eBay
On this board, the demise of eBay has been announced by unhappy sellers every month for 20+ years.
I don't think they can defeat Facebook & Amazon
Of course they can't. Third party resellers have never been the primary focus of either Facebook and Amazon.
Both of them have business models that generate a substantial amount of their income from lines of business that have nothing to do with third party resellers. Facebook is primarily a social media and advertising venture, and Amazon sells direct, offers logistics, and is a HUGE player in providing cloud computing services.
sumsum70
·2 years agoThe same group of regular posters will always be here trying to belittle you or hijack your post, but everything you wrote is spot on. My eBay gross has been in the 200s, but will be lucky to be half that in 2024.
All you can do is continue selling where the buyers actually are and grow your business where the buyers actually are. For me, for now, that is FBMP and a bit of CL. I keep eBay around for weird stuff and low sell-through items.
And take your message outside of these forums. When people bring up eBay around me, I tell them it sucks and you can do better. If eBay doesn't want me to say that, then eBay can start doing better.
extremediscountla
OP2 years agoThank you , I thought this was a good idea to post here !! HA HA. Thank you for replying. Means a lot. Didn't think sellers would respond like this. Then you try to explain that my issues are different, doesn't mean I am better. But that insults them. Trolls are trolls. I learned all I know from experienced sellers. I haven't done anything but eBay and a few other channel for a good living for 2 decades and people are mad at me!! HA HA. I would be picking my brain if I was another seller. Weird experience. Seriously, Thank you, It means a lot, i will consider your comments... Sincerely, Lou
hartungcards
·2 years ago"This is the sign of the end of eBay."
People have been seeing this "sign" for about 20 years now.
extremediscountla
OP2 years agoDo you rent office or warehouse space, have employees, sell over $1 million dollars a year, have an Anchor store or higher, Pay for eBay advertising on top of your fees? If you said no to any of this, you wouldn't understand any of it. Good luck with your business.
hartungcards
·2 years agoWell, we can't all be as important or knowledgeable as you. Kind of makes me wonder why you stopped by to commiserate with the riff raff here in the first place.
etsvcs
·2 years agoThanks for sharing, my experience so far has not been perfect, but not too bad; I hope it stays this way. Let me know if you need a partner. I have been looking for wholesale opportunities, but I have yet to find anything worthwhile to compete against the AliExpress dropshippers here.
Regards,
John...
extremediscountla
OP2 years agoHello John, I am in California an di might have something for you. This is my second time on the eBay boards in 19 years ( So far it has been a mistake) . HA HA Is there a way to private message on this thing?? I will share my contact info. I have a lot of cell phone accessories that are new that I get in closeouts that I buy. I mean a lot. Maybe we can work something out. Thank you for having an open mind about my comment. It is a rant but it is my experience. Maybe people should listen to sellers with years of experience and Million of dollars of sales but I guess this is a mistake. Professional sellers for the most part are probably not on here as much as i thought. Thank you Lou
hartungcards
·2 years ago"Maybe people should listen to sellers with years of experience and Million of dollars of sales but I guess this is a mistake."
Maybe if you'd been here more than twice in 19 years, you'd know that we've heard this stuff thousands of times before.
mordecai8614
·2 years agoDo these rants really make people feel better?
extremediscountla
OP2 years agoYes it does, When you have a real business with employees it feels good but if you sell use garbage for $10, you might not agree. Good luck.
mordecai8614
·2 years agoYou sound insecure
extremediscountla
OP2 years agoI would give you a long reply to explain but we are not the same kind of seller. I wish you the best but this is for professional sellers that have employees and warehouse space. You would not understand my concern. Yes i am insecure. This is my business. Like I said, you wouldn't understand by looking at your products and feedback. But maybe one day you will. Goodluck.
mordecai8614
·2 years agoStroke that ego
hartungcards
·2 years agoI'm glad I'm not one of your employees.
brightlightbookseller
·2 years agoAs a seller for a business with employees and warehouse space... you're way off base.
extremediscountla
OP2 years agoThank you for you help. Good luck!11
bonjourami
·2 years ago"I will stop here, But in summary, This is the sign of the end of eBay."
Ive been hearing that the sky is falling here for twenty five years.
extremediscountla
OP2 years agoSays you with no active listing!!!!