eBay sales fall as GMV declines for fourth consecutive quarter? | Selling

yekai2012 · 2022-06-15T04:22:02.771000Z

Any thoughts? Like many sellers, we were forced to diversify to other marketplaces. I started using eBay in 2000, left in 2008 and rejoined 2012. My physical fishing store has over 4000 items, I can only list like 4% of them in eBay. While eBay only doing the lazy thing (copy the top marketplace customer side of return policies) but eBay got completely fooled as the top merchant also had very sophisticated support and I would say fairer to sellers. eBay survey or "Expression" is more like marketing stunt, I haven't seen any real follow up on suggestion, I tried to tell eBay how Amazon help sellers, I have an assigned rep I can call any time. And obviously Amazon's logistic nowadays is way way ahead, but if anyone remember back in 2011 (not so long a decade ago?) eBay GMV was bigger than Amazon. As to why eBay can only get 4% of my items, because Amazon FBA can absorb un-reasonable return shipping charge. I told my Amazon rep without that support, I couldn't even sell on line. The rep went back to his boss, got a deal for me that - exclude shipping mistakes, if I keep my return rate below 1%, Amazon will take care of return. As for eBay, anything cost over $20 to ship, eBay should know one return (obviously with bogus reasons), seller like me will take a huge hit and it will take 20 or more orders to make up for the loss (not to mention getting a used item back). So there you go, the reason why eBay is only getting 4% of my inventory (and even far less percentage of my business). During severe inflation, one would thing eBay should be reaping the benefits from frugal shopping. Not exactly, many sellers also need to limit the risk selling and we can't afford losing money. I have automatic "risk disqualification" process to exclude listing item in eBay, basically a combination of the item value and the potential two-way shipping cost, and only 4% of my products are "eBay sellable". And you wonder why eBay GMV declines...

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eBay sales fall as GMV declines for fourth consecutive quarter? | Selling | eBay Community