EBAY REFUSING TO HELP A TOP RATED SELLER
My son sold a trading card that was just pulled from a pack, placed in a hard case, and packaged very carefully (wrapped in cardboard and sent in a bubble envelope). The buyer claimed that the card was damaged upon receipt. Not really a possibility due to how it was packaged. He requested a refund and my son, accidentally, refunded the buyer's money prior to receiving the returned card. In addition, my son purchased a return label for the buyer. Now, the buyer is refusing to return the card and says that he "did something else with it." Now, my son doesn't have the card, the money, and he paid for a return shipping label. We contacted ebay for a resolution, since the buyer has now stolen the card, and the response was "too bad." We had written communication from the buyer that he would not be returning the card since the money was already returned and that was my son's "fault." Does anyone have any recommendations as to how to get this resolved appropriately? I am floored at the lack of support from Ebay in a very clear situation in which someone is scamming another member.
mam98031
·3 years agoHere are some important links to areas you should really take the time to learn about as a new seller.
https://academy.ebay.com/student/catalog?locale=en
https://www.ebay.com/help/selling/selling/selling?id=4081
https://pages.ebay.com/seller-center/get-started/seller-fees.html
https://pages.ebay.com/seller-center/service-and-payments/funds-availability.html
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4155
https://www.ebay.com/help/listings/creating-managing-listings/creating-listing?id=4105
And make sure you know this policy extremely well.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
mam98031
·3 years agoSadly they can't help. Your son voluntarily refunded the buyer. Your account status doesn't play into this at all. Your son made a mistake. Learn from it and move on. It isn't Ebay's fault. The action was taken by your son.
As to the shipping label. You don't get charged for it until it is used if you created it in Ebay.
It is a problem when a new seller assumes they know how to process something when they have never done it on the site. It is so important that you read the policy or come here and ask for help. We are always happy to share our knowledge with you.
Now it is likely that your buyer was trying to just get a partial refund out of you. I'm sure they are very happy they got a full refund and they get to keep the product, as there is no way you can force them to return it to you.
For the next time, the proper response to a buyer with this issue is to just tell them you are sorry there was an issue, please return the item for refund. A buyer just trying to get money out of you may write again insisting they get a partial or full refund. If that happens just repeat what I said about the return for refund. Don't get into more of a conversation with them. If they don't open a Request for Return, then there is nothing for you to process and just move on.
I hope your son didn't lose too much money. I'm sorry he had to learn the hard way!! ðŸ˜
inhawaii
·3 years agoEvery seller who has ever had an item damaged in shipping, claims it was packaged adequately.
theteamsetguy
·3 years ago@lukes_sportscards ,
How much was the card? Was it insured? Did the buyer send you a picture of the damaged card and package?
cardxcraft
·3 years ago...posted by mistake.
cardxcraft
·3 years agoNevermind, it appears from your wording that you used ground advantage, or another service besides EsE (Ebay Standard Envelope).
cardxcraft
·3 years agoDid you ship using Ebay Standard Envelope service? I'm asking because the service comes with $20 usd insurance for lost or damaged items.
lamber9347
·3 years agoYour buyer is not scamming your son, that would imply the buyer knew in advance that your son would mistakenly give him a full refund. Unless you managed to find a clairvoyant buyer, he is taking advantage of your son's error-- that does not equal a scammer. This was your son's error and not eBay's so they are in fact correct. Sellers need to learn and understand how to sell online before they begin to take money from others. If you face this from a more realistic position, and stop placing blame where it doesn't exist, you will see that you do still have options here.
Depending on the amount of the purchase you can always take the buyer to small claims court. Now these types of cases are handled via Zoom so no need to even be present in person. You have the buyer's information so nothing to stop you from filing a claim, if the amount is worth the extra efforts. Many times just the filing of a claim is enough to scare a buyer into returning the item, so might be worth it to you. Best of luck to you....