eBay refunds my buyer 14 days after packaged was shipped but is delayed by USPS | Selling

jokeman84 · 2023-05-10T23:04:15.350000Z

I have posted on here before about this but let's start from the beginning. Customer purchased an Nintendo N64 console for $325. It is too big for Priority Mail large box and I did an estimation using eBay calculated rates that is would cost $70 to ship to Van Nuys, California from my home in NJ based on size of box and weight. In my listing I specifically stated that it would be shipped USPS Select Ground. Buyer knew this beforehand. In any case he purchased on 4/25/2023 and I shipped 4/26/ 2023. It arrived at the Los Angeles Distribution Center on 4/30/2023. The estimated delivery was on May 1st. On May 4th buyer requested a missing package inquiry. He did this on his own. At this point it was three days late. The package research case was closed and the buyer was sent a message by the post office that USPS Select Ground is the slowest form of parcel handling by post office and it could actual take 6-8 weeks with the manpower shortages they have in LA. Though the service request was closed the customer service agent said she will continue to track package. Buyer contacted eBay today and they reviewed the case issued him a refund for $325. They then sent me an email that $325 will be withdrawn from my checking account. By the way I should add then in the email USPS sent to buyer they said both Priority Mail Packages, First Class Mail and Select Ground were all delayed due to limited transportation availability. Look, I understand how the buyer feels but eBay should have extended at least another 7 days. Also I'm confused. eBay only put $277 in my checking account. They are charging me the Final Value Fees. How can they chargeback to me more than they gave me in the first place. There can't be Final Value Fees if the buyer is issued a refund. I put in an appeal. I don't know what will happen but if 14 days is the longest they give a seller then the only business I will do on eBay again is as a buyer. Would love some feedback on this. The USPS said I should put an intercept on the package and have it sent back to me if eBay gave the buyer a refund. I tried to do that and the site said Intercept Package Request is down at this time. Plus you have pay $17 if they find the package and send it back. It's amazing. I get $277 back for the item that they charging my checking account $325

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eBay refunds my buyer 14 days after packaged was shipped but is delayed by USPS | Selling | eBay Community