Ebay refunded even before return was delivered | Selling

simply_toyz · 2026-06-27T20:51:26.431522Z

As the title says, I had a customer want to return an item for "did not like." They opened the return on the 24th and only mailed it yesterday on the 26th.The moment they mailed the order they were allowed to upgrade the return to a case stating that they did not receive their refund. Ebay decided in their favor within an hour and closed the case stating that the tracking showed it was delivered. The tracking shows it being in Illinois and I live in Oregon, so not even remotely close. I have no doubt i'll receive the return, but thats besides the point. They gave the buyer a full refund including original shipping and did not credit my transaction fees due to the fact the case was closed without seller resolution.I have looked over the return policy and it specifically states that I have 3 business days AFTER the item is returned to inspect it before refunding. Yet the customer received their refund the same day they dropped it in the mail.I don't understand how they were even given the option to open a claim stating they didn't receive a refund.Now I have sent an appeal and they put the case on hold. I specifically mention their own policy and state that I want my original shipping returned, my transaction fees credited and the defect removed from my account.They have, twice now, sent the same copy/paste that the item is in transit and they are positive it will be returned. They make no mention of my other issues. Essentially they just put the case on hold until the item arrives, but they have already taken the money for the item.Given this item was only $8.75 + $6.95 shipping, but I don't understand how ebay doesn't follow their own policy.Has this happened to anyone else?

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Ebay refunded even before return was delivered | Selling | eBay Community