eBay never protect their own sellers, who paid the most

There were couple times, some buyers as fault to return orders with missing items. I sent message with picture proof, report buyers, called customer service, and boom..... they closed the case which I cannot dispute.

Ebay said they do not have any physical contact with the item so they are not in the position to determine who caused the problem.

If this is a case, all eBay sellers will be treat at fault.

Could anyone can give us (sellers) at least a minor protection as sellers, or should we talk about the class action ?

ctekk54

671 View listings

Posted 1 year ago·Last reply 1 year ago

13 comments

kensgiftshop

·1 year ago

389 View listings

@ctekk54 wrote:

Could anyone can give us (sellers) at least a minor protection as sellers, or should we talk about the class action ?

If you offered 30 day free returns, you could deduct up to 50% of the refund.

That's about the best you'll get.

justforfun.2010

·1 year ago

4051 View listings

Ebay allows buyers to claim item not as described and you end up either settling or refunding entire purchase. Buyers are crooks and eBay believes the lying buyer not honest seller. I will not list anything worth over $50 on ebay now.

fashunu4eeuh

·1 year ago

441 View listings

It is a pretty straightforward decision. eBay protects the buyerâ€™s interests first and foremost. Knowing this upfront, sellers must adjust their expectations â€”and decide whether or not to use the platform and accept the inherent risk of selling online here. Do the benefits outweigh the risks? It will be different for each if us.

luckythewinner

·1 year ago

1159 View listings

If this is a case, all eBay sellers will be treat at fault

That has been the case since 2008.

Could anyone can give us (sellers) at least a minor protection as sellers

No one except eBay can do that.

or should we talk about the class action

That was litigated in Campbell vs. eBay in 2012, and the case was dismissed. You will have trouble finding a law firm to spend money on a longshot.

stephenmorgan

·1 year ago

1219 View listings

@ctekk54 wrote:

Ebay said they do not have any physical contact with the item so they are not in the position to determine who caused the problem.
If this is a case, all eBay sellers will be treat at fault.

True, but sometimes even when eBay or their representatives are in the position to determine who caused the problem because eBay did have physical contact with the item but they will still find the seller at fault.

Check out this post where after eBay authenticated a item and sent it to buyer there was a problem that buyer did not receive item. eBay forced a refund from the seller anyway, even though it was eBay who shipped the item to the buyer.

https://community.ebay.com/t5/Selling/My-card-was-authenticated-by-Ebay-but-they-still-sided-with-the/m-p/35020643#M2547063

doc-holmes

·1 year ago

1230 View listings

Quick question, how do you take a picture of missing items as proof?

12345jamesstamps

·1 year ago

8707 View listings

When the eBay claim is done...there is the original photo of item purchased which eBay shows on the claim.

And thus, the buyer has to download a photo of what they received on the same claim.

Funny thing, buyer can remove something from original photo saying it's not there.

ctekk54

OP1 year ago

671 View listings

I had pictures of the listing and compare with pictures of the returned package, it showed missing item

dhbookds

·1 year ago

1682 View listings

@ctekk54 wrote:
I had pictures of the listing and compare with pictures of the returned package, it showed missing item

but that's not "proof"............you could have removed the missing item before taking the picture..... which some seller might do, if ebay paid off on these kinds of claims........

1 year ago

@ctekk54 wrote:
There were couple times, some buyers as fault to return orders with missing items. I sent message with picture proof, report buyers, called customer service, and boom..... they closed the case which I cannot dispute.
Pictures can be altered they are not acceptable proof

Ebay said they do not have any physical contact with the item so they are not in the position to determine who caused the problem.

That sounds right, unless someone at eBay laid eyes on the item and inspected it they can't make a determination, how do they know you forgot to include what ever is missing.
If this is a case, all eBay sellers will be treat at fault.
Sellers are held responsible for the items they sell
Could anyone can give us (sellers) at least a minor protection as sellers, or should we talk about the class action ?
eBay is geared for the buyer not the seller, sellers have some protection like for Items Not received cases, but in order to get that protection you need proof of delivery to the buyer.
Class action? Heard that thousands of times good luck with that.

12345jamesstamps

·1 year ago

8707 View listings

We sell which is like a business.

We take the 'good', the 'bad' and the 'ugly' sort of speaking

We win...we sort of win...and we downright lose.

I remember (I'm retail in wine shop.)...a buyer returning a bottle as corked and had liquid in it with the same cork reinserted...we have to refund on the spot...it was a bottle of Caymus Cabernet Sauvignon for $200.+

After customer left we felt noisy and opened it and it was 'coffee' inside and no wine...LOL

chapeau-noir

·1 year ago

No bad meows!6570 View listings

@12345jamesstamps wrote:
We sell which is like a business.
We take the 'good', the 'bad' and the 'ugly' sort of speaking
We win...we sort of win...and we downright lose.
I remember (I'm retail in wine shop.)...a buyer returning a bottle as corked and had liquid in it with the same cork reinserted...we have to refund on the spot...it was a bottle of Caymus Cabernet Sauvignon for $200.+
After customer left we felt noisy and opened it and it was 'coffee' inside and no wine...LOL

Dayum! I would feel noisy if that were pulled on me, too - I would probably get noisy, too.

Jonathan Swift once said (paraphrase) that one obnoxious person takes up the energy of five normal ones. I think that's about right.

inhawaii

·1 year ago

Ebay's most handsome seller.4909 View listings

You are correct.

You are not protected in a INAD (item not as described) case.

Ebay will always side with the buyer.

You are protected in a INR (item not received) case.

As long as you respond/upload a tracking number that shows the item has been delivered, you're covered.