eBay needs to stop letting buyers leave feedback on declined returns | Selling

spacecoastparts · 2026-06-05T19:02:17.845000Z

What is the point of letting buyers leave feedback if they request a remorse return that can be declined? They're only going to trash the seller with some false slanderous nonsense that WON'T be removed as eBay's removal policy is crafted around a buyer's words. Sure, there may be the occasional buyer that ONLY mentions they weren't allowed to return the item, and that can be removed, but let's face it we as sellers know the buyer is upset and will say all types of things in retaliation. All of that other nonsense eBay considers "buyer experience" and renders the feedback ineligible for removal. Logically, if a buyer opens a remorse return instead of INAD, that means the buyer didn't have an issue with the item or transaction, because they're returning for their own reasons. So what could they POSSIBLY complain about other than they're sorry that they didn't understand what they were buying. Therefore anything they state negatively about the item, transaction or seller is completely irrelevant and most likely false. eBay's feedback policy "is to ensure that feedback is meaningful for both buyers and sellers." Someone please convince me that buyer retaliation is somehow meaningful. EDIT: BIG THANK YOU to the customer service rep that crafted my 2nd appeal on one of these retaliatory feedbacks. That one JUST came back removed.

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eBay needs to stop letting buyers leave feedback on declined returns | Selling | eBay Community