eBay needs to EXTEND the claim period on the Item not received Claim
Item not received claims are on the rise this time of year and eBay owes it to Sellers to improve their protection by automatically extending the INR claim period from 4 days to at least 10.
Little known fact: eBay will extend a normal INR claim period UPTO 4 days from the day a Seller contacts eBay and asks for an extension. I know, I did this prior to COVID. Of course that was when contacting eBay and speaking to a CSR was not the post-COVID challenge that it is today. During Covid eBay was extending claims up to 10 days.
The other approach for eBay would be to recharge the Buyer for the purchase on a late delivery after an INR claim refund ... since they now have Auto-pay for the Auction and Offer processes they can post a banner warning on the INR claim flow stating that if the item is eventually delivered their payment method will be charged if a refund has been issued from the claim process ...
The carriers through this get off Scott Free which to me is not right either. They have no skin in the game with regard to Sellers being forced to refund because their system is overrun with normal annual holiday volume ... THIS IS NOT A NEW SITUATION! Carriers can only process "X" number of packages efficiently through their existing systems from point of shipment, through bulk handling facilities via finite transportation systems to the address of delivery. Hiring part-time is not necessarily the answer either, some part-time hired help may not be worth hiring and it also boils down to carriers only being able to ship "X" number of packages at any one time regardless of how many workers they have.
So the bottom line here is WHY should a Seller foot the bill for a 3rd party's (Carriers) inability to deliver within a time frame determined by another 3rd party (eBay) on a transaction?
Additionally, eBay will extend protections from natural disasters like major storms, flooding in certain regions, etc ... well, doubling and tripling package volumes during the Holiday Season is a disaster too in my mind and Sellers should be extended additional protection.
johnrj1226
·2 years agoagree.
See this USPS chart - basically states that a lost item claim cannot be filed until 15 days after the USPS accepted possession of the package - exceptions are so noted
https://about.usps.com/publications/pub122/pub122_v07_revision_092016_006.htm
carlmarxx
·2 years agoSeller's need to Hand over their parcels or a scan sheet to the employee's for the acceptance scan's into tracking system ! and it get's out of unit faster and force's employee scan in at each step of way . Just drop off at counter is just asking for trouble to seller getting INR's ! because Usps employees don't bother with packages for 3 to 4 days or even 14 days to get it out of the P.O. or even scanned in at the sorting hubs . currently USPS internal scan system has better details . . USPS has been going down hill thanks to orange 45 placing Dejoy's in charge of it.
johnrj1226
·2 years agoSeems your post is a bit off the subject matter of this OPs post.
ten_o_nine
·2 years agoThe other approach for eBay would be to recharge the Buyer for the purchase on a late delivery after an INR claim refund ... since they now have Auto-pay for the Auction and Offer processes they can post a banner warning on the INR claim flow stating that if the item is eventually delivered their payment method will be charged if a refund has been issued from the claim process
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It's illegal to do that, the customer must agree prior to a recharge.
toomuchstuffagain35
·2 years agoThat's possibly a "grey area" as it's NOT a separate NEW charge, but merely the collecting of a charge that was already authorised by the buyer and refunded in error.
toomuchstuffagain35
·2 years agoIt's way past time that ebay go back to just adding the seller's stated handling time to the carrier estimate and STOP this idiocy of gambling the seller will ship it earlier regardless of past "historical data". It's not rocket science FGS.
While they're at it they could try adding the seller's handling time front and centre on the listing page as well.
ten_o_nine
·2 years ago@toomuchstuffagain35
Once a refund is received, the transaction is closed and can't be reopened, a new transaction is needed to process the charge and must be initiated by the card holder, otherwise it's fraud.
toomuchstuffagain35
·2 years agoThen ebay needs to add a way, if necessary some "special" code for a listing, whereby a seller can recoup either the funds to reship a RTS item the buyer still wants shipped, or a way for an honest buyer to be able to repay their seller, without having to resort to sending PP invoices.
Heck it would be in ebay's interests to do so as they'd make a % of the amounts when paid.
ladyindecadence
·2 years agoEbay clearly has the ability to monitor tracking status updates. All they would have to do is extend the ability to open an item not received case 4 days from the date of the most recent tracking scan until a scan of delivered is posted.
During this 4 day automatic extension if a buyer tries to open an item not received case there should be an ebay pop up notification explaining that the package is currently in transit and that if it does not receive any new tracking updates by by the last date of the automatic extension you can start the item not received claim process. This Pop up should also include something along the lines of if you have any additional questions we recommend you contact your seller and provide a contact seller link right there. This gets concerned buyers to open a dialog with sellers before starting the claim process.
If an item does not get any tracking scan updates for 4 days it would unlock the ability to open an item not received case. As in this case there may be an actual issue with the package and may need the Sellers attention to resolve this.
luckythewinner
·2 years agoThe other approach for eBay would be to recharge the Buyer for the purchase on a late delivery after an INR claim refund ... since they now have Auto-pay for the Auction and Offer processes they can post a banner warning on the INR claim flow stating that if the item is eventually delivered their payment method will be charged if a refund has been issued from the claim process
When a buyer makes a purchase on eBay using a credit card or PayPal, that does not authorize eBay to make future charges against that credit card.
You and your buyer agreed to a delivery time frame when he purchased. A late delivery is not part of that agreement, and IMHO no buyer is going click a box agreeing to be on the hook for an open-ended delivery schedule that essentially says the delivery time being offered is a false promise.
A late delivery is not a positive buyer experience.
So the bottom line here is WHY should a Seller foot the bill for a 3rd party's (Carriers) inability to deliver within a time frame determined by another 3rd party (eBay) on a transaction?
First, because the seller agrees to this as part of selling on eBay.
And second, because many carrier delays are a direct result of improper packaging and mailing by the seller. The USPS actually masks many sins by sellers who have crappy printers, bad packaging, in appropriate tape, and poorly positioned labels.
I have sold 10,000+ items on eBay over the past 20 years and have refunded maybe a half-dozen INRs in all that time.
retro_entertainment_collectibles
·2 years agoThis is true. Some sellers will use an ink jet printer whereby the ink(s) are water-soluble which is just asking for troubles versus an actual permanent ink printer or preferably a laser printer. Packaging is a yup, but at the sametime the Postal Service this year has been overwhelmed and that's mainly due to Amazon. Amazon is dropping items that weight 30/40+ at USPS Main Post Office by the pallet loads. Mail carriers have complained about it and been told literally to "be quiet" and dont even mention the word "Amazon" that's even been reported in various news media.
Fedex also has labor shortages and they handle a considerable amount of USPS parcel mail as does UPS.
Crazy when ya' think about it. Amazon drops off loads of "Heavies" as they are called to the USPS that then end up being ferried across the land when not bounding zones regional by UPS or FedEx generally and then back into USPS hands when reaching other bounding zones to delivery. But they can afford write the loss off yet by sheer nature of what of revenues yet they are doing damage protentional competitors deliveries as Amazon takes precedence, they are still the #1 USPS Parcel Customer.
dolcetreasures
·2 years agoHave you ever refunded a $2000 INR? Let me know how that sits with you.
mr_lincoln
OP2 years ago@dolcetreasures Wow, now THAT'S putting it in perspective ... I wonder how the high value luxury items sent through the Authenticators are handled for INR claims??? Hmmm?
mr_lincoln
OP2 years ago@luckythewinner
And we also see posts from Buyers who get an INR refund then want to pay the Seller when the item arrives a few days later ... the previous suggestions solve that.
Why would a Buyer NOT want to pay for something they purchased and paid for in the first place??? ... unless they are a scammer rolling the dice on the oft chance of a late delivery and winning and INR claim??? I don't think so.
The easy common sense solution is as listed, extend the INR claim period from 4 to at least 10 days during a KNOWN heavy shipping volume time like around the holidays ...
Thanks for posting ...
toomuchstuffagain35
·2 years agoYep, only to be told by CSR that "ebay has no way of doing that. Ask the seller to send you a Paypal invoice". You'd think by now they'd have figured out a way for a buyer to repay a seller (and for a seller to ask for additional re-shipping for RTS items etc).
ltldpr
·2 years ago"You and your buyer agreed to a delivery time frame when he purchased. A late delivery is not part of that agreement . . ."
I thought we agreed to a certain timeframe for items to be shipped - not delivered. The delivery is supposed to be an estimate.
Where is the agreement that eBay's "machine learning" determines the delivered-by-date that is days before the actual carrier's estimated delivery date, and blames the seller if it arrives within the carrier's timeframe that is actually realistic, but after the ai due-by-date?
That's the part that I have an issue with. We have Ai setting the unrealistic delivery estimates and that's what's causing the dings to their accounts.
I've seen others bring up federal code, claiming that it's not eBay's rules, but federal law. Okay then, if it's against the law for a package to take over a certain amount of time to arrive at its destination, then the carriers should be the ones being held accountable provided that the seller followed proper protocol. Supposedly, proper protocol on eBay is packing and shipping it within a certain window and providing tracking if need be.
I mean, if you follow a cake recipe exactly as written, and even though you paid your electric bill, the power goes out after you put it in the oven, is it your fault that it failed?
retro_entertainment_collectibles
·2 years agoI'd gather who ever told you that was talking about "What is planned" versus what actually be. Machine Learning AI in estimating delivery times would have to literally POUND USPS, UPS, FedEx servers in order to pick recent track data in order to statistically charge what amounts to a dynamic data set that changes on a daily basis, even hourly basis. There is NO WAY that the USPS, UPS, FedEx be feeding every prospect point of sale using their services towards that "AI." Its VERY likely static with the ability of modifier variables based on access to generalized data supplied by carrier API services. That is to say like if you were to see a visual map of say all air flights, same with the freighting systems, the data and there is no way that data is real time in the parcel systems like say Air Traffic Control, no way. You'd be talking global system that make Amazon's AWS . Google infrastructure look paltry and those are #1 and #2 in the world. Either someone was feeding you a line, telling you what they "envision" should be like or it never happened. I've worked in IT engineering for 40 years. It's conceivable the day may come but not there yet. In fact I might suspect if its any "AI" its the USPS AI, that is to say Estimated delivery date is supplied by the USPS API, that'd only make sense.
All that said and done the fact remains when it comes to couriers once in their hands delivery time is in their hands, not eBay nor any seller can change that equation and thus no, it should not be a "Performance Metric."
What should be a performance metric is getting it out the door, with the service the customer paid for or that is offered (in case of free ship) with proper handling time injected into the estimate and that handling time boldly displayed.
Now the "Your item has shipped" triggers when the seller prints the label. If a handling time is three days and the label is printed on Day One... Well, can understand the consumer looking at tracking day after day that says, "The USPS is waiting for the item." Thats bad! Its especially bad when the environment is chock full of privateer sellers. Its especially bad if a consumer has had problems with a seller or sellers as INSTANTLY the consumer is in "Concerned mode."
No good can come from it, that simple. So either vendors need be forced into not printing in advance of actual shipping (24 hours) or the customer never gets a "Your items has shipped" until the handling time has expired. It can't be willy nilly... If a seller has a three day handling time, gets order Weds and isn't going to ship until the following Monday, yeah, that can impact a consumers expectations, plans and who they buy from.
Those folks who ship daily are putting in the work daily to make sure their customers get what they ordered as fast as they can get it out and deserve the orders from customers who want things fast as possible. So handling time should be crystal clear on every item for sale so the consumer simply cant miss it and no, I'm not one of them... I've a three day handling time albeit sometimes I ship same day, next day whatever. The only reason I've three day handling is if I happen be at camp it gives me the lead time.
There are consumers who care more about speedy processing of an order(s) than price. In fact, in eBay's drop down menu of Highest Price, Lowest Price, "Sort By" there should be "Handling Time" there.
So measure what can be measured versus measurements out of a sellers control.
monster-deals
·2 years agoI'd prefer they went back to the old window of getting a return shipped.
I wouldn't have had a single one come back.
tobaccocardyahoo
·2 years agohttps://community.ebay.com/t5/Announcements/Seller-Protections-for-shipping-delays-due-to-winter-storms-and/ba-p/34172986
mr_lincoln
OP2 years ago@tobaccocardyahoo
Thanks, that is similar to what I have seen in the past for winter storms or other natural disasters ... extra holiday shipping is a disaster too so ALL Sellers need protection.
jewelbiz
·2 years agoGee!
I remember last Christmas a woman bought a diamond ring for $1,000. + I immediately shipped it out at the post office obviously scanned in. Sent registered+ insured.
boom! No further word of it for a month. No scans nothing. The buyer obviously was worried and I kept communicating with her saying that it’s 100% insured and that she will never lose a penny! But nothing whatsoever! I finally made a claim for the lost package and it immediately was found in Queens New York. It went from Manhattan to Queens + then it started on its way to the buyer a month later!
toomuchstuffagain35
·2 years agoAnd that was REGISTERED mail. Registered mail is not supposed to just "vanish". That's the whole point of using it.
12345jamesstamps
·2 years agoTotally agree to your post.
Sure, if your "Top Rated" or using EIS you get some backing from shipping. But that means you must use EIS and abide by the rules to be a "Top Rated" seller to get the benefits of being covered for late deliveries. Otherwise, you are at the mercy of late deliveries.
ittybitnot
·2 years ago@mr_lincoln
Good post. Historically speaking, eBay's stance on this has always faulted the seller since it is the SELLER that has contracted the carrier, i.e. if the carrier is not doing their job, the seller should use something else. If they (sellers) don't it is their own fault.
It doesn't take much to see through this...lol...but that has been eBay's reasoning. eBay still generates the "estimated" delivery dates more heavily weighted as to the seller's shipping behavior (do they ship in ONE day, as opposed to their stated handling time?).
In general, a holiday "fix" might be in order, but with eBay we could likely expect that in the process five other things in the normal flow to be broken as well.
Happy holidays to all!
buyselljack2016
·2 years agoeBay will make this a Priority, and working on an adjustment( fix ) right after the Holiday rush/delay has ended☹ï¸
At this time they are too engaged in repairing the sales damaged caused by "auto-pay preauthorization".
mr_lincoln
OP2 years ago@buyselljack2016
Personally I think Auto-pay is good for New Sellers and to eliminate certain scams and for Sellers selling high value - high scam risk items. BUT, for the general merchandise sold on the venue it is not necessary to add it to accounts with the features for the Auction flow and Offer flow TURNED ON ... not to mention not advising Sellers WHEN it was or is added to their account. I think the issue was how it was implemented.
They might do better making it a PER listing setting on the listing tool opposed to an account level setting.
ed8108
·2 years agoRe: Trust
Although Ebay may radiate trust in it's infinite wisdom & past history of change affecting sellers & buyers, that is not sufficient to instil confidence an effective repair of auto pay can & may be forthcoming in an expedited or a timely manner.
Good luck & Happy Holidays
mr_lincoln
OP2 years ago@ittybitnot Yes, I have read where their estimate also takes in to account the Sellers historical shipping profile, meaning how fast they actually ship compared to their Handling time. I was kind not to bring up the email - message they send Buyers that an item has shipped when all a Seller has done is print the label ... we all know shipping does not occur until the package is in the carrier's possession.
retro_entertainment_collectibles
·2 years agoHandling time ought be front and center right by the price or someplace so buyers are informed.
"Aka: Three day handling time: Ship Estimate xxx - xxx date" (as weekend might sit between).
Cant blame a customer get bent when information isn't right in their face and it might result in some sellers getting more expeditious in shipping. Same is true of when labels print, customer gets a communication from eBay, "You're item has shipped" when in fact its not. No, it's sitting there for two days, three days that's not good. Vendors might like it and even have perfectly valid reasons like volume but its not customer centric and customer centric matters. It should be, "You're item is being prepared to be shipped" and when the acceptance scan happens then, "Your item has shipped," but that has problems. Some vendors dont sit at the courier waiting for a clerk to scan parcels into the system.
Now when I'd merchant accounts that was, "You've two business days to ship." There was no, "Gee I'll set my own schedule up" and that was Wells Fargo and Card Service International two rather large players. No matter where we sold, webstores, auction sites, marketplaces, didn't matter... You're processing cards and orders, out the door, two working days... Period.
I certainly can understand eBay's conundrum with it. We display handling times big and bold and guess what, "Consumer X decides, well, It's Weds and this might not go out until Monday... Amazon here I come."
But once something is in the carriers hands well, its in the carriers hands... I can call 1-800-ASK-USPS all day long requesting they move a parcel versus footsies be played with it and get no place at all. Whats out of a sellers control and eBay's control of course eBay SHOULD measure but not as a mechanism of vendor performance. Measure the right things. When is the label printed as within 24 hours is should be out in the carrier system.
You can't go into a US Postal Station and say, "Please print me a label for a two pound package" and walk out the door with the label and there are good reasons for that.
Whether vendors like it or not given their models, "Customer Centricity" in a paramount. Any seller who is not in that mode might well alienate a buyer(s) in total from the site. This is not Kohls, the environment is reliant on all of us and I think that's something eBay has lost some measure of within the seller community. We are not a community basically, its "Everyone for themselves" mindsets versus all for one and one for all which is actually how the environment would best function.
Another example is stock out condition. Here ya' get blasted with a metric and may well endure a negative rating from the consumer. Does Walmart, Kohls, Home Depot, Co-Ops, Flea Markets have such things? No. It happens as a matter of commerce... I go to the farm market for corn, its gone... Where is the banner that allows my to express my disdain?
YES the customer is upset, perhaps rightfully so but is should be an effort "satisfy" customer. Maybe that looks like another seller fulfilling the order if able or a refund with some sort of stipend attached to it given purchase price. Aka: It was a $40 sale, you're getting $50 back with our apologies. Customer centric.
uBid was brutal about that stuff. There was no feedback system it was, "You will make the customer whole and we dont care how. You will deliver the product no matter if the end bid price was $1 and the merchandise had market value of $500. If you don't then we best never see that product on here again and you will still make that customer whole."
For example, I won a set of Infinity Tower Speakers at uBid (also was a vendor there) for $9 for the pair. We're talking speakers in the day that were $249 ea. from Infinity dealers. I'm sure the vendor wasn't too happy about that but it was fulfilled.
Striking the balance between customer and vendor centricity is a formidable task that these open ended marketplaces have always struggled with.
buyselljack2016
·2 years agoYup, historically ship quickly, and take the chance of being punished by a delay.
Buyer was shown that they could possibly expect the item to arrive 5 days before I have to ship it, and at the worst the day after I have to ship. Current status is that it is in USPS possession, but for some odd reason it does not show "departure from the Post Office". That should be an automatic "event " for any item accepted before the cutoff time for dispatch.
I'm not really concerned, expect no problem, but an example of an errant process. What are the odds of a GA package (listed service) making it to zone 6 to be delivered in 2 days. ( 2 days meaning if shipped same day as purchased)
Really eBay???? What are you thinking??? Showing such nonsense during the Holiday shipping glut. Means nothing to eBay. They are just "a selling platform" 😂
 
toomuchstuffagain35
·2 years agoThey can no longer claim to be "just a venue" since they decided to put their fingers in everything to do with a sale and become a "managed marketplace".
retro_entertainment_collectibles
·2 years agoThere's lots say about this statement. But put simply if tomorrow "managed" went away, roll back the clock... Now sellers either have their merchant accounts or are accepting checks/money orders vendors would be absolutely loosing their minds.
Now they think the work load heavy? Not even close. Think of buyer problems? Wasn't a week that went by that we didn't have one, two, three bounced checks at Haggle and Haggle was far smaller than "Auction Web" (eBay), costing us $20 every bounced check. Maintaining you're own secure server to accept cards more or less trust from consumers to accept cards? About 30% of anything folks buy never get paid. Chargeback management, nothing like this and WAY expensive. Stolen card claims or stolen cards, oh my gosh you wouldn't believe it or maybe you would and that was 20 years ago.
All of these marketplaces have changed with the times not by choice buy by reaction, having to react. As I said in another post, how would any seller like Police showing up their doorstep for any claim of problem with merchandise? Be told, "You're being arrested for fraud... Up to the court, don't care hear it. Tell it to the Judge and good idea have an attorney." And I'm not talking once, oh heck today, volume seller if it were not for varied "Management" and Service Terms be arrested three times a week with false claims. Most would never get approved for a merchant account. Simple needing show supply chain would fail that.
Sellers here have no clue or perhaps some do to exactly how much eBay/Adyen shields sellers against yet sellers say, "Oh I've no protection."
What's happened is now there are basically generation(s) come of age where the Internet is staple in their lives, they never knew life without it. Social media to them is like the common telephone was to Gen X. Social media is the aggregator of so very many problems that its literally inconceivable. Many in said generation(s) are going to get what they want just like those generations before them except HOW has changed just as it changed with every generation before them. It's going to continue to escalate to point where some or perhaps many freedom(s) will be removed or perhaps war steps into the fray.
That's another area where Americans are daft, there's not a generation alive who has saw war inside America. Last was Civil War, 160 years ago. For fifty years the Government in America has known, large scale conflict comes, comes to America's streets next time not like those before that demolished Europe and other lands. All that said, I've seen "some" of what that looks like here, my ex was quite close with one of the most powerful women ever sit in Congress for a LONG time and she was on every single committee dealing with "War" and the "War machine."
For example, in Western NY where one think, "Oh, NY National Guard" be attempting protect you're streets. Nope. Texas Guard to be deployed to Western NY. Government learned from Fall of Russia in the 80's when Russia's military refused to fire and/or manhandle citizens as those units were localized. I remember asking at a $1200 a plate dinner how many nations can actually strike America with any significance and was told (this was 20 years ago) over 70 without ever stepping a foot on American soil. I remember asking her at that dinner what would a conventional first strike look like. Of course, I was told that depends on who(s) are attacking but basically speaking, Oil refineries, Nuclear Power Plants (disabling them not necessarily meltdown type deal), electrical infrastructure, public communications infrastructure. Goal to paralyze lifestyles from word go. Funny... and not. Because even back then she was big proponent of three things: 1. Solar home power, 2. Electric vehicles which back then barely get you around town, 3. Bio fuels which can produced nationally, regionally or even locally. None of it due to environment, all of it due to vulnerability.
toomuchstuffagain35
·2 years agoI don't believe I mentioned anything about "rolling back the clock" to the days of either having your own merchant account or having to accept checks & money orders.
Just maybe to where we had an external "payments processor" without having ebay in the middle of it when it comes to chargebacks etc.
But all I really stated anyway was that ebay can no longer hide behind the "just a venue" excuses.
retro_entertainment_collectibles
·2 years agoWelp, no payment processor within US Borders can do what Adyen does, simply not allowed by law. I cannot make charges on my merchant account for your orders. Just not allowed. You'll notice every Payment APP is associated with banking outside US borders even though say Adyen has offices in America, so does Hyundai but they are S. Korean.
eBay basically provisions an interface to Adyen for chargebacks, it ends there. The $20 fee goes to Adyen not eBay, its usually $25. A chargeback to a merchant account is usually $50 in fee's from word go. $25 from you're bank to reserve the funds be the sale $100 or $1 and $25 from you're merchant account provider. Before online interfaces to respond to a chargeback whereby one had to do so by snail mail, every response was another $25. Why its IMPORTANT to know exactly HOW to respond to a chargeback and most sellers have no clue and really should read how, its on the net.
If I'd a chargeback whereby someone claim whatever, "Doesnt work" and I respond, "Well it did when I sent it," I loose every time. Replies to CB's need be professional start with as the person on the other side mitigating the CB is a PROFESSIONAL. ALL DATA and then some be supplied and properly ordered with proper dialog. Lets say I do all that, consumer comes back with another reply to their card holders bank that I need respond to, that was another $25. Every communication, another $25 and none of the fee's recoverable win or lose the chargeback. Quickly see, not how Adyen / eBay operates or CB's be MUCH more costly nor does one's discount rate change here. Standard discount rates (commission) tend be 2.5%-2.75% for Visa/MC of the total charge. Where people get the eBay takes 13.5% wrong even, Adyen is taking 2.5% likely of that. With a merchant account chargebacks are weighted against total charges so if too many CB's happen, that discount rate goes up as the vendor displays more "risk."
Ya' see people say, "Well I get an INR chargeback..." and they assume Adyen has access to a sellers account, the tracking, not necessarily. Just like people make assumption that say FB support or call in support has complete access to you're account. Unlikely and you dont want them to, they dont need it.
I'd not be surprised a bit if the US Government in all this rig-ama-row with Shop Safe Act doesnt have it end up as "Any US Seller wants accept cards, need a merchant account." That'd not surprise me a bit. Welcome to the world of online retail and all that comes with it folks are shielded from here or at Amazon or Mercari, Poshmark etc. That effectively kill 70% of third party sellers as they won't qualify, "Get my stuff at Yard Sales, Thrift Stores, Clearance Isles, Sales at other retailers, side of the road and no brick and mortar at all..." No, that ain't gonna do it. Then the other 30% gonna be more like 10% when they realize what a "rated game" credit/debit cards really are as the banks just dont care. They make money coming and going and thats why nothing ever changes. Its a rigged deal.
Consumer gets taken or not, we represent them and they're making us money.
Seller gets taken or not, they're making us money.
Either side of the equation, financial institutions make money.
Its like car dealerships yet even a more rated game than that. Ya' know 90%, thats 9 in 10 folks who go buy a car with a trade-in are taken comin' and goin' and most the time don't even know it. I do. I'd a best friend in that game and taught me the ropes upside down. First thing I say, "If you're planning take me coming and going say it now... Plenty of other dealers. No need wasting you're time or mine and if you even try, I'll walk out the door or maybe travel the showroom asking other customers if they'd like my help."
Latest example. My lady went lookin' for a new drive, Hyundai Tuscon off lease. She come back tellin' me she love the car, only $320 a month, she's incredible credit rating, $24,000 vehicle. I went WHAT! Back the the dealer... Well, isn't there another on the lot, HALF the miles, 17K, a better edition of it (more features) same year and by the time I'm done, $240 a month, car cost down to $19,999, a warranty covering all the electric and stuff not covered by the common Manf. Warranty. Tried take her on her trade in and cost of the Tuscon, goin' both ways. They were gonna make an extra $1500 on the new one to what I could have simply negotiated w/ no trade and they were gonna make $2500 on her trade in and STILL made money on the deal. Salesman run the numbers then I asked for a sheet and showed him the numbers.
Same in buying a home, talk about a rated game. 99.9% of financers never mention a SINGLE WORD about an equity accelerator YET YET every single not for profit operating working with folks with economic challenges... Equity Accelerator, cut 12 years off a 30 year mortgage and usually costs $0 to do.
Money games...
Now eBay having to inject itself in as much as they have tends be reactionary and that's sort of the nature of environments where there are many players. Doesnt just happen in sales, happens in manufacturing, distributorships, freighting on and on. It tends be "Top down" in business and seldom bottom up unless one is say a defense contractor good example which can go either way or both.
That is to say the external influencers impact eBay as a business, comes from top down. Just as sellers within eBay, comes top down. Now with the places that used to exist in Business to Consumer (B2C) specific like Onsale, or IDeal Networks, Overstock.com, uBid etc different as supply chain, chains of custody, on and on established, in fact required to sell through the venues. Again never even make it through Stage One of application with, "Get my stuff at Yard Sales, Thrift Stores, Clearance Isles, Sales at other retailers, side of the road" with the addition of pre-owned anything.
So the top down pressures on those sites were nothing like here, manufacturers, rights holders, distributors, other retailer pressures, licensed/not, government, banks... Top down those places were "Site" over vendors and the rulez is the rulez. A single unprofessional communication to a raging consumer get a vendor released.
Problems with person to person transacting are nothing new, its just continues to amplify. That's why I've heard from more than a few and I'm not talking sellers that Amazon may have a mass coronal ejection of sellers as early next year sometime. I'm not talking bad versus good, I'm talking a mass ejection of whats worth they're while keep and not. Think things are tough now? If that happens going to be deluge flood of new sellers into here that are very accustomed to driving low prices, competing stiff for sales and will do whatever it takes not to be dead.
I don't pretend know the answers and I've put many many an idea forward in these forums. I wish eBay had an idea's box but it'd likely be filled overnight with simpleton concepts towards what are really very complex issues.
mr_lincoln
OP2 years ago@buyselljack2016
Exactly, all eBay has to do is extend the INR window to 10 days or more during a KNOWN delayed shipping period which happens EVERY YEAR. It is not complicated at all AND surely someone at Home Office could make this intuitive leap like those of use here right? We don't have a corner on the common sense market do we?
ltldpr
·2 years agoDuring the monthly chat, I was told that the estimate is done by machine learning (aka AI or what I call Artificial Idiocy), and that the "seller selected services" has no impact on the estimated delivery time. I gave an example of the asinine 48 hour delivery time for a GA package going 1026 miles, scanned on a Friday afternoon. AI said it should be delivered by Monday. USPS said it should be delivered by Thursday. If I recall correctly, it arrived on Wednesday. eBay should just mirror what the carriers say - they're the experts after all.
https://community.ebay.com/t5/Monthly-Chat-with-eBay-Staff/Monthly-Chat-December-13th-1-00-pm-PST/m-p/34162910/highlight/true#M30327
Ironically, or not, on another post from a few days ago (12/18/23) that seemed to gain the opposite approval of this post by Mr Lincoln, the poster was told it is the seller's responsibility for the package to be delivered on time lol.
On that post I stated that I mailed a certified letter on Feb. 12, 2021, that is still "out for delivery" and that I don't have any responsibility over that mess. (I did everything that I do have control over - properly seal the letter, properly affix the appropriate green card, etc onto the envelop, pay for the $13 postage and get a receipt from the postal counter employee. After that, it's out of my hands.)
I was told 'them's the rules'.
mr_lincoln
OP2 years ago@ltldpr Good post, great info ... the sad part of all of this is that Home Office continues to find ways to penalize Sellers for things that are beyond their control. I too read that other post AND similar posts on other threads that hold the Seller responsible. One of my points is that carriers have no skin in the game when it comes to late shipping ... and not that they should during high volume times but the venues (not just eBay) should show more grace with the reality of an overloaded carrier system and implement processes that do not penalize a Seller for the failure of a 3rd party.
buyselljack2016
·2 years agoJust checked.
Yesterday's shipped item (way before required) is still in state at a regional facility, and will not get to zone 6 by eBay's earliest estimate of tomorrow😠My buyer should be advised not to bother looking for it in the mailbox just yet.
the-hook-and-the-loop
·2 years agoI have had to spend hours the past couple of weeks appealing defects from packages being delivered late. The tracking clearly shows delays in USPS handling. About 30 defects overturned in my favor and I now have a template for my defect appeal description, just need to change dates for each case. Sometimes I think eBay just wants sellers engaged on their site with busy work. Happy Holidays!
hollysfinds
·2 years agoVery good point & I agree.
Well thought out post.
Even in the best of times ebay's estimated delivery dates are not the best.
On top of that a lot of people do not seem to know the meaning of estimated.
retro_entertainment_collectibles
·2 years agoYessuh',
What eBay should be measuring is time to order, time to print, time received to the USPS, that's it. Once in the courier hands everything is out of the vendors control. Measuring what is out of a vendors control only serves to create anxieties that need not exist, there's enough of them already.
mr_lincoln
OP2 years ago@retro_entertainment_collectibles Yes, you have pointed out the "measurable" metrics under a Seller's control and the cut-off point is crystal clear when a shipment is OUT of the Seller's control ... they should NEVER be penalized for something out of their control.