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eBay MUST bring back full feedback on buyers
I honestly don't know how the removal of full feedback on buyers has survived this long. It's literally turned eBay into a free-for-all for scammers.
Shipping scam buyers, ultimately resulting in tied up item and need to relist - can't leave negative feedback.
Constant no-pay buyers, resulting in tied up item and need to relist - can't leave negative feedback.
Serial return scammers, well documented all across the internet - fully positive feedback on Ebay because... can't leave negative feedback.
Buyers with history of dumping negative feedback weeks or months after receiving an item, with no responses to messages that attempt to resolve, no refund request - can't leave negative feedback.
21 comments
strippitmaster1977
·1 year agoYes exactly. Feedback is sometimes all you can do. If you wait weeks for something that doesn't arrive but seller claims it was delivered. Now you argue with ebay because you open a dispute that the computer closes immediately because it said delivered. After hours of calls it becomes clear that seller sent to entirely wrong address. So all you can do is leave negative feedback. Then somehow it all changes to 100% positive.
This is misleading to buyers. Chinese sellers are lying about where item ships from because of tariffs. When you have to go to PayPal to resolve your problems and ebay changes negative feedback, pretty much all confidence in ebay is lost!
jonathanbrightlight
·1 year agoThis is an ancient thread and your comment has nothing to do with the original subject, @strippitmaster1977 .
Unavailable member
·1 year ago@strippitmaster1977
Your comment is way off topic. This thread is about sellers being able to give buyers negative or neutral feedback.
Plus this is an old thread from July 2023 and will soon be closed due to age.
Feedback can only be changed from a negative to positive if the seller sent you a feedback revision request. But eBay can remove negative feedback when a seller wins a case or when the seller requested it.
kh-adrian
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
kensgiftshop
·3 years agoThat buyer might be fairly new and don't know how to use the MBG.
Since you don't accept returns, they probably figured it wouldn't do any good to try to contact you.
Buyers have 60 days to leave feedback
house*of*paws
·3 years agoHi @lucky_analogue
Leaving feedback for buyers at all doesn’t make sense IMHO … at least not since ‘swapping’ of items was abandoned long, long ago. Is there any other venue that rates buyers?
While receiving feedback as a buyer helps increase a seller’s Feedback Score … and allows ‘buyers only’ to have a ‘Left for others’ profile that sellers can evaluate … I think it’s much more likely that feedback for buyers will be eliminated entirely before it goes back to the way it was.
chapeau-noir
·3 years agoMercari does, but it's the only platform I've sold on (out of a number) that even has FB for buyers.
Agree - eBay will probably drop FB for buyers before it implements the ability to leave negs/neuts for them, which they will never do. When sellers had that ability, there was too much revenge feedback. eBay has plenty of sellers, but it desperately needs buyers. They're not going to alienate them.
maxine*j
·3 years agoAnd as bad as it was then, and it was pretty bad, it would be worse now. I say that based on the steady stream of sellers who come to this forum foaming at the mouth, hurling dreadful accusations, positively hungering to neg buyers and neg 'em hard.
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stainlessenginecovers
·3 years agoHow it survived? Because this is a selling venue. Nothing else. A venue designed to bring people in to buy things. The last thing ANY selling venue wants to do is poo on their customers. (there are no large face posters in the windows of Target that says 'Bad Customer').
2nd- since there is no license, training, certificate program requirements to sell here, there have been mean, nasty, vindictive sellers that would leave Neg feedback for buyers simply because they buyer wanted to return something or a myriad of other reasons.
As stated, Buy It Now, Immediate Payment Required solves much of the 'non payment' issues.
Checking the box in your 'preferences' stops those from buying that have had 2 or more in 12 months 'non paying' reported.
lucky_analogue
OP3 years agoThat's not entirely true. Go repeatedly abuse a store's return policy and see if you don't eventually get flagged and told to pound sand on your tenth rental "return". Multi-seller marketplaces like eBay give buyers a single venue to engage in habitual abuse - like being able to buy/return scam every major retailer in existence without the hassle of dealing with having to visit numerous physical locations.
Typical retail doesn't need buyer ratings because a single business entity is:
1. The owner of the inventory
2. The tracker of the abusive buyer behavior
3. The one directly impacted by the abusive behavior
There's simply no need for public buyer feedback in a standard retail setting.
Other multi-seller market places like Amazon don't need it because unlike eBay, they too actually track and deal with abusive buyer behavior, because Amazon *used to be* the sole seller, so the infrastructure is already in place.
stainlessenginecovers
·3 years agoIt's 100% accurate and true.
There is a reason and small Mom & Pop shops used to post 'bad checks' and Driver License with address blacked out. Said person would walk in, see it and walk out.
You can go to Walmart 10 times before they catch up.
I can (and will) block you the 1st time you return something so you cannot come into my store 9 more times and abuse me. I don't need 'feedback' for any of that.
I can go to 10 Walmarts in a 40 mile radius and return many many times before being 'black balled'.
Bottom line, again- who left the negative feedback for that buyer? Do I know them? Do I trust them? Is the 'leaver' even telling the truth? or, do I take it (if negs were allowed) with a grain of salt. I'd do the latter.
lucky_analogue
OP3 years agoBottom line is, there's good reason off-eBay bad buyer lists exist - and it's because eBay isn't providing the necessary tools to call them out and in fact has actively removed those tools. Your bad checks example supports my point about the need for public buyer accountability - not your point that's it's useless.
You might sell a billion items a month and can afford to lose them left and right to bad buyers "just once". I have low volume, small margins, and I'm only interested in dealing with serious buyers. I cannot give away items "just once" to build up a blocked buyer list. Plus, by your own logic, that list is worthless because those blocked people can just come back to you (and the 20 other sellers they scammed) with a new account. Problem is, with no negative feedback they again scammed 20 people before you and you're once again left with zero warning - so you can get scammed, again, "just once".
Case in point: had a buy-it-now order the other day mere minutes after listing an item. Sweet, right? Nice quick sale. I saw the seller's name was something about a camera shop. That's pretty cool, let me go Google this camera shop to see if this camera is going to a nice home, maybe they even have some stuff I want to buy from them. But no. Both BBB and eBay bad buyer lists are what pop loaded. LOADED with reviews going back years about this person's scam history on eBay. This is at least their fourth account, which are able to run for years each thanks to zero seller protections. They do nothing but buy on eBay - not a single sale. So guess what? Tons of positive reviews... because positive reviews is all they can get.
Had I not by chance done that random searching, I'd be out my item too like many other people. If bad buyer reviews were actually a thing, maybe I would have had a heads up to either do a little digging first or make an informed decision on whether I actually want to ship to this person. Informed transaction decisions is the platform that eBay previously provided. It was never intended to be international Craigslist, but that's essentially what it is now.
stainlessenginecovers
·3 years agoAre you kidding? When I sell something; I have to go into the shop and GO TO WORK; not just 'pluck it off the shelf and stick it in a box'.
Anyway, 10+ years in Retail Mgt and I know how the general public works, the 'percentage' of bad guys', the 'percentage' of chargebacks and the 'percentage' of just ugly customers.
But; it's still a 'selling' environment and you simply DON'T go off what 'others' say, especially when those 'others' can be less than professionals trying to just clear out their junk, er, uh, closets.
coolections
·3 years agoImmediate payment required will solve your problems. Just so you know if you set up your requirements you will never have a buyer that has not paid 2x or more.
cardxcraft
·3 years agoA healthy dynamic between seller and buyer would be for both buyers and sellers to see honest and truthful feedback. This would require Ebay to allow for honest and truthful feedback for buyers.
Additionally, a seller should be able to cancel a transaction for any reason, especially those the seller suspects of creating a new account to by-pass a block.
After all, it's the sellers who have the items. Ebay has never carried our inventory, nor a fulfillment center like Amazon.
The old belief of putting all the power in the buyer or customers hands doesn't work. Back in the 1980's and early 90's, this was the belief system carried by big retailers, especially Walmart. Many of them had a no receipt return policy. For those alive during this time period you know the policy attracted scammers like flies to doo doo.
Putting the power in the hands of the buyer, as it relates to feedback and transparency or lack of, causes the buyer to lose respect for the process, for sellers and for Ebay. It has the opposite effect of what was originally intended.
lucky_analogue
OP3 years agoThat's 100% my thoughts on the issue.
ckimodog
·3 years ago@lucky_analogue
I doubt that would happen. It hasn't since 2008. And not sure how it would prevent and warn others about being scammers or how it would come into play. They can be suspended only to open another account and start all over again. I agree it's an ugly problem and the only way to avoid it is by using a fixed buy it now price, immediate payment required & NO best offers. I stopped using auction style listings years ago and now when I have a sale I always get paid. You know what your items are worth, ask the price that you want to sell the item for and problem solved. And start accepting returns too, especially on used items. No returns does not mean no refunds.
Happy Selling.
heckofagame
·3 years agoBeing allowed to give negative feedback to buyers will in no way prevent them from scamming.
lucky_analogue
OP3 years agoNothing prevents anything 100%, but it gives a warning to other sellers.
heckofagame
·3 years ago@lucky_analogue Using it to serve as a warning to other sellers will not be effective. If the seller cancels the sale based on the feedback, the seller may get a mark against his/her metrics, only harming the seller and the buyer goes on to do what they do. We need a better solution than feedback.
lucky_analogue
OP3 years agoI think it's full and transparent feedback, combined with the seller's ability to refuse to sell to anyone with impunity, as pereirahawk said above. It's not eBay's inventory, it's mine. EBay isn't going to cover me if someone steals it, rents it, damages and returns it, etc. It's not like sellers are going to be out there cancelling sales just for the fun of it. We're here to... sell.