EBAY IS SUPPORTING SCAM CUSTOMER'S AS WELL AS NOT REMOVING THE NEGATIVES OF SCAM BUYERS
Multiple times i received the Negative feedback from which the selling performance got decrease and this impact on my daily sales. Most of the customer purchase the wrong parts and do not contact sellers and directly leave a bad Negative Feedback on which eBay says it's not violating the feedback policy. We know its not violating but its violating the sales on seller's account. If the customer is asking to return the product after the warranty is expired then this is irrelevant feedback this is called violation of feedback policy. I am confused here what sort of violation eBay needs.
6 comments
fashunu4eeuh
·2 years agoHi @autopro-heaven
From what i understand, selling vehicle parts can be a tough business.
Took a look at the poor feedbacks you have received, where a theme has particularly emerged. Multiple buyers are complaining in feedback about your canceling their orders, citing damage prior to shipping (upon your removing used parts they purchased that still remained within the original vehicle).
Those buyers have a legitimate complaint, and do not seem to be scam attempts. Plus you are adding insult to self-injury with some ill-advised follow-up comments.
Overall, your feedback does not paint a flattering picture of your business.
Some changes in how you handle this particular issue could lower the incidence of seller-initiated cancellations, which can be a serious policy violation on eBay. What reason are you giving for all those cancellations? (It is also bad to claim the cancellation is buyer-requested when that is not the case, as buyer mentioned in feedback.)
Removing the used part prior to listing could lessen the inordinate number of cancelled orders for damage while in seller custody. This has lead to much buyer dissatisfaction, emphasized by a high number of feedback revisions.
When selling used items, eBay policy disallows images that are not of the actual item. Place-holder images are also not allowed. You state in your terms of service that the photos you provide are not of the actual part the buyer will receive. Buyers expect to receive the item depicted in the listing. Instead, they may end up surprised by a part that does not match what is shown. Not As Described claims could result.
These are not cheap items. I am afraid if you continue down this path without making some changes, it will come back to hurt your business.
heckofagame
·2 years agoThere are sellers with literally thousands of negatives, and they still do a brisk business. If buyers won't read the listing, why would they look at feedback? They have the MBG to fall back on.
bonjourami
·2 years agoThats true, if buyers would stop purchasing from these scammers, they would soon be out of business here. But that will never happen, as they seem to ignore all the horrible feedback.
heckofagame
·2 years agoNo one looks at feedback anyway. It might as well not exist.
frugalmarketplace
·2 years ago@heckofagame
You are kidding me. I find that hard to believe.
momtoabeautifuldaughter
·2 years agoI ALWAYS look at feedback before making a purchase