Ebay is playing favorites and allowing my direct competitors to steal my customers.... | Selling

imac7065 · 2024-10-14T17:48:52.864000Z

Let me preface this by saying I am a multi million dollar account on this platform, I rank in the top 10,000 (have been as high as 1500 volume wise) sellers globally, and I have been MSO for years...... This week I lost my 3rd consignment customer to a direct competitor. Not because this customer likes their service better than mine, not because of any personal issues (this is a friend of mine in fact)... but because my direct competitors are able to offer consignment fee's LOWER THAN EBAY FEE'S!!! Quite literally going as low as 8% for high end items consigned to them. These sellers do it openly.. they advertise on their websites, at trade shows, and make sure people know.. consigning to them is literally cheaper than selling the item yourself on ebay. This has been an ongoing frustration for over 10 years, but thanks to my service most of my customers did not leave me... that's changing as these big box consigners grow bigger and bigger....... I have contacted ebay, asking how is possible COUNTLESS times... Asking what would qualify me to achieve what they already have.... each time getting some run around, but in the end being told to "get over it" and "we have a right to reduce fee's on sellers if we so choose" I am writing this to vent, and raise awareness... ebay will give unfair business practices.. even to accounts who have existed for less than a few years, when you have been on the platform generating millions in sales for over 25 years..... they pick and choose who can succeed on this platform.. and it's outrageous. EDIT: It seems I was not clear on this... what I am warning about here is happening on the Ebay platform.. I am not saying I am losing customers to other selling formats.. I am saying ebay is giving my competitors adjusted fee rates that allow them to steal customers by offering half the % anyone paying normal fee's can offer.

Discussions

Ebay is playing favorites and allowing my direct competitors to steal my customers.... | Selling | eBay Community