eBay International Shipping Hold Up/Issue

I have had my first hiccup using the eBay International Shipping Program. A sale I shipped out early last month is stuck in customs (Chile Customs) and the tracking states "Destination customs - Delayed by customs due to lack of documentation." It was shipped out to the Glendale IL location (eBay EIS) before being sent to the ePost Global Processing Center.

I don't want to burden the customer with trying to figure it out by themselves and am looking for a way for me to be able to help identify the issue. Does anyone have any advice?

chevymontecarlo88

1991 View listings

Posted 1 year ago·Last reply 1 year ago

8 comments

pinkroses001

·1 year ago

106 View listings

I have had the same issue but as a customer/receiver - it is because UPS has not paid on the customs/VAT, that I paid at the point of purchase. Eventually it was released and I got a bill for the customs/VAT plus a transaction charge. At this point I will not be buying again through the international shipping program, ie from the US, at all.

ittybitnot

·1 year ago

18 View listings

It was shipped out to the Glendale IL location (eBay EIS) before being sent to the ePost Global Processing Center.

@chevymontecarlo88

Look very carefully at the listing/order and make sure you used EIS and not eBay EISD. I think both get sent to the same hub in IL. eBay International Standard Delivery, does not have the protections that the eBay International Shipping does. With EIS, you would likely not have the tracking notice you describe.

Just a thought.

chevymontecarlo88

OP1 year ago

1991 View listings

I just double checked, and it is EIS (i don't ship outside of US unless EIS) but it (invoice) did have an email address (eBay) that i may send a message to see what happens. (maybe a notification email)

I am not too worried about it and will most likely contact the Facebook group if nothing happens in the next couple of days as @fbusoni suggested. Delivery date was yesterday so I don't need to do much yet.

chevymontecarlo88

OP1 year ago

1991 View listings

A post of the tracking.

Shipment history

Hub to Buyer (Step 3)
ePost Global: REMOVED
Tue, Dec 24
7:00pm
Destination customs - Delayed by customs due to lack of documentation.
Tue, Dec 24
12:49pm
Destination customs - Received .
Mon, Dec 23
6:51am
Arrived to destination country
Sun, Dec 22
7:15pm
In transit to destination country - Flight.
Thu, Dec 19
6:30pm
In transit to destination country - In transit to the airport.
Wed, Dec 18
11:50pm
In transit to MAIL AMERICAS ECOMM tracking #: REMOVED
Wed, Dec 18
11:49pm
Parcel Shipped
Wed, Dec 18
7:36am
Parcel Received and Processing
Tue, Dec 17
1:13pm
Shipment in Transit to the ePost Global Processing Center
Tue, Dec 17
1:12pm
Data Received
Wed, Dec 18
5:36am
Order created - Label generated.
Tue, Dec 17
11:38am
Tracking number provided

At Hub (Step 2)
Tue, Dec 17
9:46am
Item arrived at hub

You to Hub (Step 1)
USPS: REMOVED
Sat, Dec 14
10:28am
Delivered to Agent, Left with Individual
GLENDALE HEIGHTS, IL 60139
Sat, Dec 14
8:20am
Out for Delivery, Expected Delivery by 9:00pm
GLENDALE HEIGHTS, IL 60139
Sat, Dec 14
7:05am
Arrived at Post Office
GLENDALE HEIGHTS, IL 60139
Sat, Dec 14
7:03am
Departed USPS Regional Facility
CAROL STREAM IL DISTRIBUTION CENTER, 60199
Fri, Dec 13
8:43pm
PROCESSED THROUGH USPS FACILITY
CAROL STREAM IL DISTRIBUTION CE, 60199
Fri, Dec 13
7:54pm
Arrived at USPS Regional Facility
CAROL STREAM IL DISTRIBUTION CENTER, 60199
Fri, Dec 13
7:14pm
Departed USPS Regional Facility
CHICAGO IL LOGISTICS CENTER, 60502
Fri, Dec 13
6:50pm
Arrived at USPS Regional Facility
CHICAGO IL LOGISTICS CENTER, 60502
Fri, Dec 13
12:10pm
In Transit, Arriving On Time
Fri, Dec 13
9:45am
In Transit, Arriving On Time
Fri, Dec 13
4:59am
Departed USPS Regional Facility
LINTHICUM HEIGHTS MD DISTRIBUTION CENTER, 21090
Thu, Dec 12
6:19pm
Arrived at USPS Regional Origin Facility
LINTHICUM HEIGHTS MD DISTRIBUTION CENTER, 21090
Thu, Dec 12
11:55am
USPS in possession of item
GLEN BURNIE, MD 21061
Wed, Dec 11
5:16pm
Shipping Label Created, USPS Awaiting Item
GLEN BURNIE, MD 21060
Wed, Dec 11
3:16pm
Tracking number provided

inhawaii

·1 year ago

Ebay's most handsome seller.4852 View listings

My advice, honesty, would be not to worry about it.

I don't mean to sound like a bad or insensitive seller, but is ebay's responsibility now.

Have the buyer file a INR and let ebay deal with it.

chevymontecarlo88

OP1 year ago

1991 View listings

I get it and appreciate your response. Since i do have extra time for the next couple of days, i don't mind trying to help them out. The item is somewhat of a rare vintage guitar pedal that I would feel bad if it got lost. From what i read on the interwebs, many times the holdup is a fee/tax the buyer needs to pay. EIS should of taken care of the paperwork so i am more curious of what the issue could be. Thanks for the response @inhawaii

fbusoni

·1 year ago

0 View listings

From the eIS page:

"eBay International Shipping helps you to reach buyers across the globe without the need to manage overseas shipping, customs, or returns."

Since this is an eBay issue, I' d contact facebook/eBay, and let the buyer know you are trying to get the situation clarified.

chevymontecarlo88

OP1 year ago

1991 View listings

@fbusoni wrote:
From the eIS page:

"eBay International Shipping helps you to reach buyers across the globe without the need to manage overseas shipping, customs, or returns."

Since this is an eBay issue, I' d contact facebook/eBay, and let the buyer know you are trying to get the situation clarified.

Thank you @fbusoni