Ebay has UPDATED the Feedback Rules. VERY Important READ !!! | Selling

mam98031 · 2024-09-12T05:26:30.584000Z

Ebay has updated the Feedback Policy and I encourage EVERYONE to read this. There has been some important changes. For the full policy visit the link.https://www.ebay.com/help/policies/feedback-policies/feedback-policies?id=4208 What is the policy?Our policy is to ensure that feedback is meaningful for both buyers and sellers. We do not allow feedback that is harmful, inappropriate or irrelevant as this reduces trust between buyers and sellers, and undermines the feedback system. Youâ€™ll find more detail below on situations in which we remove feedback. In each case, we make sure we have factual evidence to support removal. While weâ€™re committed to protecting sellersâ€™ businesses, itâ€™s worth remembering that buyers do not expect to see 100% positive feedback and that eBay is not in a position to contradict buyersâ€™ opinions or judgment of items. We recommend that sellers reply to negative or neutral feedback with a thoughtful, well-written response that demonstrates how much you care about your buyerâ€™s experience. How do we remove feedback?We use automation to proactively remove feedback that goes against our policy but in cases that are not clear-cut, we carry out a manual review. You can request removal through Seller Help, at which point a team member will review it. Depending on the situation, we may remove the comment, ratings and/or images.If your feedback qualifies for removal, you will be notified via email and the feedback will be removed from your account within 24 hours. If it cannot be removed, we will provide clarification as to how it doesnâ€™t violate our policy. When do we remove feedback?Harmful, inappropriate or irrelevant comments and imagesWe remove all feedback that contains any:Content promoting hatred, violence or discriminationProfane, obscene, adult, illegal, or explicit contentOpinions on any political, religious, or social issuesAny implied or explicit threats or intimidationPersonally identifiable informationLinks, URLs, or other content encouraging sales outside of eBayInfringement of third-party rightsMeaningless content or images that arenâ€™t of the item purchasedComments intended for a different item or sellerNegative comments with positive ratings, or positive comments with negative ratingsPersonal attacks that could harm the reputation of the seller or their business and could not reasonably be viewed as constructive criticismAny pictures left in feedback should accurately represent the item purchased and follow our policies, including the Images, videos and text policy, the Offensive materials policy, the Restricted adult items policy, and the Illegal explicit content policy.See exampleExtortion and manipulationWe remove all feedback that:Is used as a means to extort another memberIs used to manipulate feedback ratings (see our Feedback manipulation policy)See exampleBuyer-related transaction issuesWe remove neutral/negative feedback when we can see that:The buyer asked to cancel after placing their orderThe order was canceled due to an issue with the buyerâ€™s addressThe order was canceled because the buyer didnâ€™t payThe buyer is raising an issue that was correctly disclosed in the listingThe buyer has been actioned under our Abusive buyer policyThe buyer requested a change to an order after theyâ€™d paid (and their feedback relates to this)See examplesItem delivery issuesWe remove neutral/negative feedback when the buyer is referencing:A delivery issue where tracking shows us that the delivery or handling time expectations were metA delivery issue where a natural disaster or unexpected event caused a carrier delayA customs or tax issue outside the sellerâ€™s control that we could identifySee exampleReturns issuesWe remove neutral/negative feedback when any of the following occurred and this is what the buyer is referencing:The item was returned used or damaged and the seller deducted an amount from the refundThe seller declined a change-of-mind return request, as the listing didnâ€™t offer returnsThe buyer changed their mind and was liable for the cost of an eBay return labelThe seller offers free returns, handled the return and issued a refundSee exampleeBay site or program issuesWe remove neutral/negative feedback when:The comment is about not being able to retract a bidThe problem was caused by a technical issue on the eBay site that we could identifyAn eBay Money Back Guarantee case or payment dispute was closed with the seller having met their obligations to the buyerThe item was shipped on-time with eBay International Shipping or the Global Shipping Program and there was a shipping-related issueThe item was sold under our Authenticity Guarantee program, was shipped on-time and passed authenticationThe item was sold under our Guaranteed Fit program, the buyer requested a return because the item didn't fit their vehicle, and we can see that the seller met all their obligations to the buyerSee exampleTipIf you think feedback goes against our policy, you can contact us through Seller Help within 90 days of the transaction to request removal. We regularly review our policy to make sure weâ€™re keeping up with industry standards and being fair to everyone in our community. The enforcement of our Feedback policy, which protects buyers and sellers, is dependent on both parties adhering to all other relevant eBay policies. Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesnâ€™t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

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Ebay has UPDATED the Feedback Rules. VERY Important READ !!! | Selling | eBay Community