EBAY has a defect in their software that does not remove sold items.
I have filed many complaints repeatedly over the years about Ebay not removing sold unique items only showing ONE available. So, after the unique item is sold Ebay leaves it in my store for someone else to buy what I do not have. Ebay calls this my store's defect when it is their defective software. I have been fighting over this issue for 10 years at least. And it has done no good. The error still pops up regularly causing Ebay to call it my store's defect when it is Ebay's defect. Ebay then says my store is below standard and kills many of my best listings. They put an artificial limit on what I can sell. So, I'm backed up with potential sales that cannot be listed due to restrictions placed because of their wrongful assigning a defect to my store. What can I do to finally get them to fix their system for removing items that are sold and gone forever. Their system keeps saying that it is a restocking defect when the item is not restockable. One of their technicians said that Ebay has a way to disallow restocking of sold out items. I'll be damned if I can find any such capability in Ebay listings.
audredarby
·2 years agothe same thing has happened to me. I sold a painting for 400. and can't gget it removed. from being up for sale. I'm beginning to think it's a way for ebay to get more listing fees, audrey darby. audreyinhberg@gmail.com
ruma_9235
·3 years agoI am pretty sure I have this same problem. I get a notice in an item sold but 99.9% sure I’ve already sold it. When I go to look for the item it in inventory; it can’t be found.
allen1853
·3 years agoThis has been happening to me FOR YEARS. It was bad enough to learn eBay was disappearing listings they did not think were interesting enough for buyers. Just POOF the "stale" listings were gone. But the relisting of sold items causes real headaches. You have to explain to disappointed buyers this is an eBay glitch. They do not want to hear it. And OF COURSE eBay will tell you it is our fault. I only create new listings, all of my existing listings AUTO RENEW. I have nothing to do with going to a sold item and relisting it. Sadly, you cannot fight stupid.
gwenscupboard
·3 years agoIt's not necessarily a glitch in the system/programming.
I've found that items are put into the Unsold/Not Relisted category. EVEN if they have sold. Because these items have been listed for a long while and ended and listed and finally sold. (I would have been able to give you an example of this, but I just went through and deleted all the Sold items out of there). And well because it's been there it's now Sold and Not Relisted.
These items do not go into the Unsold category at the left side of the screen under ACTIVE.
These items go into the Unsold and Not Relisted area in the Listings section of Seller Hub.
Now, if you do like I do, you are going to Unsold and Not Relisted clicking on any number of items and hit relist, you get what you click on relisted, sold and unsold. **AKA ghost listings**
(I wish I had the example of what I'm talking about for you)
joseh1445
·3 years agoIts a well know glitch, that has been happening over the years. I check my items couple times per month, and I have found about 2 or 3 items that were relisted, even though I have already sold them.
Any way, reach out to eBay for Business on Facebook. The agents on Facebook are eBay employees, not contractors and will be able to help you.
Good luck on your selling journey.
jbrierly
OP3 years agoThanks for the advice. Today I received an offer for two jadeite plates sold a long time ago. I only had two of them. Because it was an offer I was able to stop a sale from going through. If it had gone through with a full price sale then I would have gotten still another defect that i don't deserve. Ebay keeps on saying I'm under standards because of their erratic software. I'll try getting through to Ebay by Facebook. I have complained many times over the years about this error in Ebay. They do not seem to care to fix this screwup.