eBay feedback policy, eBay just don't get it after all these years (That Simple) | Selling

olbonco · 2024-05-31T00:27:38.004000Z

I been in business for over 35 years. If someone has a problem with an item I sold them, they call me on the phone or email, and we take care of the problem. We have over 150,000 sales on eBay since 1998. How can you take care of the problem on eBay if you don't know until they leave you bad feedback. eBays policy can be very simple. No one should be allowed to leave bad feedback unless they have messaged the seller with a problem first. It is That Simple! If a customer leaves bad feedback and does not contact you first to correct the problem, if there is one! Then eBay should be allowed to remove it. It is That Simple! Just because a customer does not like a product, he or she should not leave bad feedback about the product. Doesn't mean it's a bad product just because they think so. eBay also needs to explain to these buyers what feedback is. Feedback is not a product review; it is feedback on your service to the customer. If you are selling new items and you are not the manufacture you might not know there is a problem, until the customer opens product up. So, no message to the seller with their problem, then no bad feedback. We all know eBay has access to all our eBay messages. It is That Simple!

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eBay feedback policy, eBay just don't get it after all these years (That Simple) | Selling | eBay Community