eBay failing sellers once again | Selling

tarotfindsandmore · 2024-11-03T15:44:43.629000Z

I recently received my first neutral feedback for a reason entirely beyond my control so I requested a revision. The buyer, a lovely woman who just needed a little help, couldn't figure out how to do the revision so I asked eBay to just remove it. The glorious customer service that is eBay's seller help declined on the grounds that it didn't violate policy. What the hell is "Other: reasons beyond my control" even for??? If I sell a buyer an item they don't know how to operate, how is that my problem? Even worse, I did go and do the research to find out how to operate the light and forwarded it on to the buyer who was extremely grateful and actually wants to revise the feedback but, again, due to eBay's utter crap customer service and IT, cannot figure out how. I sent the customer a link to the instructions for revision but just found out eBay, once again, changed everything and she can't figure out how to do it. I'm not going anywhere, but I am absolutely fed up with eBay's garbage customer service. If we treated our customers the way they treat theirs (us), they'd boot us off the site in nothing flat. For those of you who feel the need to chime in on the issue of whether the item is working... it works perfectly and is exactly as described, the buyer simply didn't know how to turn it on.

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eBay failing sellers once again | Selling | eBay Community