eBay Customer Support Lies About Releasing Funds (For No Good Reason) | Selling

an-57470 · 2023-10-20T15:54:13.226000Z

So it's been awhile since I sold anything on eBay. Over a month ago I sold a $450+ phone after not having sold since ~2020, sent item to seller immediately and due to Managed Payments hold on infrequent sellers, my funds are scheduled to be auto released on Oct 22...but as of about Oct 17/18, the buyer left positive feedback saying item/buying experience was good. So obviously, they received item and are happy. In years past, all a seller would have to do is contact eBay, show the recent pos. feedback left and they would lift any holds immediately. Annoying a bit, but worth the chat/call hassle to get money sooner. Well, I did that yesterday morning -- via Chat (which I read over and over as more trustworthy than calling, as call reps say whatever to get people off the phone I guess), and in [Customer Service Chat Transcript - SR# 1-469021802141] the "Daniel" guy I spoke to confirmed that within 24 hours the "Available Funds" would reflect the ~$400 I've been waiting on, and that would be payed out at my next set interval, which I confirmed was "Daily." He said this after confirming the buyer left positive feedback and seeing my shipping info (although he at first was like, "Did you buy the shipping label through eBay?" ...and WHY does that matter. The shipping/tracking info is clearly associated with auction info...one shouldn't have to pay eBay for shipping labels for it to be "trustworthy" in their eyes). ...and a day later...NOTHING. [SHOCKER] So that's ultimately what I expected, after all the misinformation+blatant lies spewed at me thus far. I hoped to get the money transfer process started a few days earlier so I can [finally] pay bills but it looks like -- despite the tracking info being there, the customer providing positive feedback, it being over a month since the auction AND me contacting eBay with this information yesterday, EBAY WON'T EVEN DO WHAT THEY DID YEARS AGO AND TELL THE TRUTH WHEN ASKED QUESTIONS DIRECTLY. I even told the support staff about ~5 min into chat this, essentially: "I don't want to be on chat for 15+ minutes if you're just going to say I have to wait 'til the 22nd. Can you actually release the funds today so I can be paid out? YES or NO" ...and he then confirmed repeatedly YES, he was able to release my funds early and my account balance amounts will update within 24 hours and then it'd get paid out Daily like I have set and then it would take 1-3 bus. days to appear in my bank account on file. LONG STORY SHORT: eBay Chat Support outright lies. I used to contact them every now and then pre < 100 feedback years ago (probably from 2013-2016) to get my funds released early, as it used to be until you hit 100 feedback you had a ~15-30 day hold on auction funds. Annoying, but understandable. BUT if you showed pos. feedback from buyer and contacted eBay directly, they would be happy to shorten it, because obviously the transaction was fine and completed successfully. My biggest problem here is not that I have to wait ~3-4 more days, it's that even when I contact eBay now for something so minuscule in complexity and scope, they outright lie. For no good reason. (To save face maybe?) And they don't lie through vague statements or omission of details, no, the eBay staff lies directly and repeatedly. Dude could have just said "NO, you still have to wait 'til the 22nd." I expected to hear that, and would have been fine with it...BUT NOPE, EBAY HAS TO LIE. Either the dude has incorrect documentation he's looking at, their internal systems are glitchy/broken (unacceptable for a company of its size) or eBay tells its staff to lie to make the customer happy --- I dunno --- there's no justifiable reason for this behavior. -------------- After this fiasco, I am closing my ~10 year old eBay account ASAP (I know, there's a wait) once I have my money and eBay allows. I have bought $10,000+ worth of stuff off eBay AT LEAST in the past decade across 500+ listings and sold probably $5,000 across dozens of listing also. I'm not a bad user, but feel I get treated like one now. I wanted to post this here to demonstrate yet again the abysmal customer service eBay has nowadays. The old eBay is dead. Maybe if you're a buyer exclusively the place isn't so bad, but as a seller, this is a horrid experience now. They are so aggressively unhelpful and untrusting of sellers it's shocking. If you're still on here as a SELLER and remember how things used to be and find this treatment to be acceptable in 2023, I feel sorry for you - in fact I feel sorry for all us users if eBay views us this condescendingly. Stand up for yourself. Shut down the account, and leave. It's dead, Jim.

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