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Ebay customer service sucks
Purchase items that were shipped in four packages from Car Parts Wiz, received one package worth about $20. of a $595. order, the seller indicates items were delivered after majority of purchase had not arrived and never did. I appealed to Ebay for help and they sided with seller when I appealed. Still have not received $595.
21 comments
shane.o.mac.vintage
·2 years agoIt's sad how bad it is now eventually it will die on the vine even last 5 years it has went down hill bad im moveing to other sites amd a few booths in town
Unavailable member
·2 years agoOld thread from March 2023
kh-laura
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
ckimodog
·2 years ago@willy68015
This is an old thread from March of 2023. Should you have any concerns or questions it's always a good idea to start your own thread to get the help and advice you need for your specific issue.
willy68015
·2 years agoebay totally sucks had a few returns they steeped in screwed it all up and i didn't get a penny acted as if it as my problem called 3 times raised their voice to me been there 11 years but not anymore
ogremanuals
·2 years agoI've been debating starting a Shopify store, the inability to talk to a human is the final straw. Shareholders first. Without sellers you have nothing.
eburtonlab
·2 years agothe inability to talk to a human is the final straw.
Most issues can be dealt with without needing to talk to anyone. You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
grassrootsmusicoutlet
·2 years agoWe have been on eBay for over 20-years. It has become impossible to get phone support. We are gradually leaving eBay to sell on other marketplaces. Goodbye.
byronywlee001
·2 years agocan't get any help with possible scammers and no live person available at all. I hate Ebay
soh.maryl
·2 years agoThe original message here is from March 3, 2023, so let's hope it's been resolved in some way.
Most issues for buyers on eBay can be resolved without having to actually talk to a live person.
How about starting your own new post so you'll get more answers?
byronywlee001
·2 years agoEBay scammer thrive
6862shane
·3 years agoI AM OUT $58 BECAUSE I CAN NOT TALK TO ANY ONE AT EBAY. THEIR CUSTOMER SERVICE SUCKS NOW AND THE SELLERS NO IT AND THEY ARE SCREWING BUYERS OVER AND EBAY DOES NOT CARE
gregha
·2 years agoYep. I am being screwed out of $499.99 because ebay wants to keep delaying action against a seller who hasn't gotten an item to me after 40 days. Twice ebay has suggested I give the seller more time (after 40 days!); first 5 days and then today, 10 more days. I stopped relying on ebay because their "guarantee program" is a scam; a "come hither into this dark alley". So I turned to paypal, which I used for the purchase. And if paypal cannot get my money returned, I will turn to my bank. The stinking ripoff seller will not win.
6862shane
·3 years agoYOU ARE RIGHT I AM DONE BUYING ON EBAY. THEIR CUSTOMER SERVICE SUCKS NOW
inhawaii
·2 years agoAs a buyer, you don't need to talk to ebay customer service.
If the item is not received, you will be refunded.
If the item is not as described, you will be refunded (after you return the item).
torrypines18
·3 years agoeBay serve is a big Zero. A lousy algorithm that puts you In Limbo. Starts charging you thru PayPal for shipping labels you can never print. No employees to call. They are all about AI, and don't care about Sellers. After 30 years; I'll never use these clowns again. They are "Profit over Customer Service". ðŸ˜ðŸ¤‘😩😱👺🥵👹🤮
buyselljack2016
·3 years ago@torrypines18
You probably know this, but if you can't print/use a label (USPS) you can request to "void" the label. Refund in 2-3 weeks once USPS is sure the label was not used.
I know some like to go PP, and back it with a cash back card, but I purchase/print my labels on eBay with my pending/available funds.
toddm26
·3 years agoebay customer service does suck. Other people do try and help, but where is EBAY at???
Customer service is non-existent
ittybitnot
·3 years agothey sided with seller when I appealed.
@tipihaere14s39
The correct claim to file for your situation would be 'not as described/missing parts or pieces' If you file an "item not received" claim your are thrown under the bus by the auto bot system and the regular outsourced customer service foreign call center reps you get in chat/or call back.
What did you file? If you filed INR, you may still be able to file the NAD claim.
12345jamesstamps
·3 years ago"Seller indicates items were delivered after majority of purchase had not arrived"...
You can do a credit card chargeback with a debit or credit card online as a dispute as a last resort.
If seller stated everything has been sent...and nothing else with tracking is coming from the seller.
stainlessenginecovers
·3 years agoHow many packages/tracking numbers were there? What does tracking say?