Ebay Customer service lying to sellers | Selling

xmtola · 2023-02-27T04:31:33.138000Z

I wanted to see how many other people have experienced ebay customer service lying to them. Here is my story. I knew this would happen but my trust in ebay gave me hope that it wouldn't. The listing stated the some of the funko protectors in a lot were scratched, Therefore the buyers reason of "not as described" is invalid saying that some had scratches. I refunded the purchase price only not the shipping. The buyer then asked for the shipping to be refunded as well, I denied as I already contacted them that I would not do so prior to being returned, as well as the fact the scratches were in the description. I then contacted ebay, she looked up the return request, I asked twice "will ebay take my money, and give it to the buyer if the buyer contacted ebay" I was guaranteed that it would not happen, since I already refunded them and it was closed, and if the buyer got any further refund it would be courtesy of ebay. I was then told that it would be best to let the buyer know to contact ebay if they need further assistance, So I did and helped them out, I was going to do this anyway because I know how the buyer felt, and wanted to do what I could for them. Then I received a message that the buyer would receive a refund for shipping and that those funds would be recovered from my available funds. Buyers taking advantage of sellers with "not as described" is not new to me. What bothers me is the fact a customer service agent would lie to me, after looking at the return request and knowing the entire situation. I was thinking about recording the young lady when I asked twice, but I didn't. From now on all Customer service calls I will record. I am wondering if there are numerous other people with similar situations of customer service lying to you, and what evidence you might have.

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Ebay Customer service lying to sellers | Selling | eBay Community