Ebay Customer Service Got it Wrong | Selling

themicroscopeshop · 2026-07-03T19:23:22.502881Z

I sold an item through ebay's international shipping program. The item was marked as delivered to their hub and then promptly lost in transit. The buyer understandably left this negative feedback on my account: Three months later and the product not arrive yet. I don´t have the product.I thought, no problem. I'll just call ebay and get this removed since the item was lost in their custody. Not so fast! Here's the response I got from Jared in Customer Service(those are his typos BTW)."As per checking, the item should have been shipped out on 22nf April but the item was already shipped out on 30th of April. It is also important to ship the item within you stated handling time. We've kept the feedback as it was a buyer's experience.Our decisionAfter carefully reviewing the details, we couldn't confirm with tracking information that the item was shipped or delivered on time.For this reason, the feedback was not removed. Just so you know, this feedback will not impact your seller performance level."The item was shipped on time, and the buyer's complaint wasn't about a late delivery. It was an item not received claim. It was received by ebay's shipping hub and then lost by them.Can anyone advise me of where to go from here?

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