eBay Counterfeit Policy is absolutely stupid!!!!!!
I’ve been selling sneakers with authenticity guarantee for the past 3 years with no issues and in the past three months I’ve received 10+ counterfeit policy reports on sneakers that have authenticity guarantee and I’ve sold multiples of. I believe someone is targeting me with false reports and at the very least I would expect the eBay Authenticator network to verify my item instead of letting false reports dictate my fate. I’ve sold almost 500 items, a majority of which are authenticity guarantee sneakers, and the AI policy has been affecting my livelihood by deleting my listings. Honestly just baffled by my entire experience with no form of respite since every appeal ends in a dead end.
3 comments
sirgoopington
OP6 months agoUpdate to this: I ended up reaching out to eBay on Facebook. Didn't seem like my past number of authenticity orders mattered, or asking that the listings be dealt with eBay Authenticity Program rather than their counterfeit policy. The only thing that ended up helping was showing past authenticity guarantee orders for the listings that were taken down by counterfeit policy. Unfortunately, some of the other shoes which I had no past orders for, were not allowed back onto the platform, but seems like the nightmare has ended for now.
tobaccocardyahoo
·7 months agoIt is hard to believe that false reports are the source of your problems with the authenticators. Most of those reports are counted, and consigned to the bit bucket. It is unlikely the authenticators are seeing them.
Consider the possibility that there is a problem in your supply chain. Or a manufacturer process change which the authenticators are unaware of,
sirgoopington
OP7 months agoAs a seller of mostly Nike shoes, I know it's not a supply chain issue considering they all come from Nike or established retailers like Footlocker, Dick's, etc. I mention authenticators because my listings that have been taken down for counterfeit policy, have gone through authentication on their own and passed. My question is: why does eBay feel the need to take down my listing, when they already have the proper channels with the ebay authenticator program to differentiate between real and fake? Also one of my listings of a Jordan 4 sneaker that was taken down was sold 10 times with authenticity guarantee before being taken down for counterfeit policy - did the manufacturer process suddenly change for a shoe that was released two years ago and has not released since then? What's the reasoning behind taking down a shoe and thinking it is a counterfeit when I've sold the same shoe 10 times, all of which were authenticated by eBay themselves? It's all very interesting since my first counterfeit policy take down occurred a few months ago in my years of selling, and it's been a constant wave of counterfeit listings since then. If I'm not getting targeted by false reports, there is definitely something on the backend that triggered it considering I've used the same practices since day one.