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eBay Board Members- eBay cellphone "Request Total" button is long over do!
This is for the following individuals-
Paul S. Pressler, Chair of the Board
Adriane M. Brown, Chair of Compensation and Human Capital Committee
Logan D. Green, Board Member
E. Carol Hayles, Chair of Audit Committee
Jamie Iannone, Board Member
Kathleen Mitic, Chair of Corporate Governance & Nominating Committee
For atleast 7 years now, this ongoing problem with the eBay cellphone app not having a request total button is over due for change. It has been admitted by eBay that the use of cellphones to make purchases has increased throughout the years, and continues to rise. Why this has not been taken care of is beyond me and other sellers and buyers alike!
If you can imagine what the rest of us are thinking, when eBay advocates "Combined Shipping", and they do not provide this essential tool how much this can be irritating for us. Paul, Logan, Kathleen, Robert and Perry, this in on YOU folks most of all! You have the highest seniority as eBay board members and I am not sure if this has not gone underneath your radar, but it should no longer be as such, and it should be fixed.
Lastly I remember a few years ago, the eBay team was more concerned about cellphone picture quality than a much needed tool as a "Request Total" button. Can I ask you board members this? What good is a fresh paint job on a car, if there is no breaks to stop it? That logic is quite backwards isn't it? This is what our buyers go through. Imagine their eBay account as a car. Since their breaks are out(meaning their payment method), they must creep slowly to stop light before continuing, as not to crash their vehicle. Think about the metaphorical analogy behind this. Put yourselves in the driver seat of the buyer about to make several purchases, with only $50 to spend. Your purchases come to $30, but without the "Request Total" button. They also now have a $30 bill in shipping, when they are only honored to pay $5 for the items combined by the seller's own policy.
Sometimes the buyer reaches out to the seller hoping for resolution. Many decent sellers such as myself, will work with the buyer to make sure they get what they want minimalizing the headache created by eBay's cell app. That is fine, but it should not even be necessary. The only time this ever works is if they're items of a variation listing. Now, we all know, with different categories of items, we simply cannot put everything in one listing. This lack of a "Request Total" button can be a deal killer for international buyers. To give you an insight, imagine having to pay for each items shipping at an average of $17 USD. With 3 items only, they international buyer ends up forking out $51 in shipping, when once again, they should only have to pay $17(imagine the weight of the items weighing under 7 oz. combined).
When it comes to the cellphone app, and the advocation of combined shipping, to say the least, this is backwards and borderline hypocritical. It is time to fix this! I took a long hiatus from eBay trying to find other platforms to sell on as eBay has done things in past few years that has been irritating. Managed Payments I finally got over, despite the fact that the timing for it in the middle of the COVID-19 pandemic was the worst and most inconvenient time to start such as system, but I got over it. Alot of us sellers got over it, even though many of us still hate this managed payment system. There are other things that I got over as well, coming back to eBay like a prodigal son.
But this request total button must happen. It is time and long over due. eBay and its board members, you are in the middle of Silicone Valley. Surely, you can find enough "tech wizards" there to get this done. The excuses for not fixing this needs to be put up on a shelf. I can only imagine, how many sales I have forfeited, even without my knowledge because of the excessive shipping my buyers have to pay all at once. Remember eBay, when our sales are forfeited, you forfeit your commissions! If looking out after your sellers and buyers are not enough, I would hope your commissions and profits would be motivation enough to fix this age old problem. On behalf of myself and other eBay sellers and buyers from all across the world, we beg of you -"PLEASE! PLEASE! Give us a "Request Total" button on the cellphone app! We sellers pay good money to sell on eBay, and adding a "Request Total" button to the cellphone app will only benefit everyone from the buyer, to the seller, to eBay corporate in the end.
Thank you,
-subtlethinker
kh-vince
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
southern*sweet*tea
·3 years agoDon't hold your breath.
Like most things Ebay, they know what we need...and they don't care.
psfhobbies
·3 years agoI agree I have to email people all the time about iPhones not having a request total function when they want to buy more than one item and I LOSE MANY SALES because of this..PLEEESE do something about it soon.
subtlethinker
OP3 years agoNext question- How many sellers does it take to tell me "The executives will probably never read this." ? 🙄
theteamsetguy
·4 years agoYou realize you can create business policies for shipping? Since it looks like you sell similar items and have flat $5.00 shipping charge for one item orders. I presume when you combine shipping you add flat dollar amount for each additional item bought?
If that is the case you can easily create a shipping policy $5.00 for the first item and $2.00 for each additional item for example. You could have several different policies for other items like I do. You just have to update your listings or attach the policy you want for them when you create the listing.
By doing this when your buyer add the items to their shopping cart and check out they will automatically get updated total. No need for buyer to ”Request Total”. This eliminates the need for a “Request Total” button. In my example above if a buyer purchases 3 items eBay will automatically add $7.00 for shipping instead of $15.00 when purchased and paid for together.
subtlethinker
OP3 years agoHi there! I haven't checked this in a long time. Yes, I realize what you're getting at, but I am trying to charge just one rate- was $5.00 now just $5.50. It is my US buyer deal to give them one shipping price for single or combined items. I tried shipping tables, and that only set my shipping preferences to "free shipping", which is now going to cost me to get rid of the item for free, and also cost me just to get rid of them. The suggestion you referred to does not work with different item numbers- only variations. For instance, your suggestion works with item number "i.e. 000009444323" that has variations to it, but it does not work when you combine "i.e. 000009444323" with "i.e. 000009444231". It will still charge $11.00 for shipping. Trust me on this! I have tried this and that. Thanks for your help though, but I have also tried your suggestion.
soh.maryl
·4 years agoYou do realize that it's unlikely that anyone from eBay, especially those you have addressed here, will be reading your message, right?
subtlethinker
OP3 years agoYes, unfortunately I do realize that. 😖