Ebay behavior to sellers
Can someone explain, why ebay customer support there is monkeys with scripts ? Whatever you will send or ask they will send template email. They even dont read your questions. You can ask A but get answer about Y !
why ebay is baning new members with those “ Reactivate your ebay account “ message.
when you try to reactivate then there is feeleing they randomly suspend accounts and reopen accounts.
We had to take a part of social experiment about this - hawe answered for those ebay messages with serious response, with completley diferent answer ( about weather ) and just sending “ sieis€:63hs “
guess what ?
Weather account reopened. But where was serious answer remains suspended.
This only shows how serious is ebay with their sellers. It is actualy sad.
And no one can answer also to wuestion what is established seller in ebay eyes!
before it was seller who sold 25 items in less than 90 days or it is more than 90 days since your first sale.
that is my thougts about ebay.
blurryrobot
·3 years agoI usually try and use the phone support, which isn't always easy to find, but while I rag on Ebay's apparent code instabilities and strange behavior all the time, I have to say that I have usually had a positive experience with their phone support (with only one real exception).
No, they can't always help, and they often aren't in any position to help, and who can ever say if the various tickets put through result in anything useful....but they are generally polite and they generally listen. In several situations, too, they really have helped. I've definitely dealt with far worse phone support than Ebay's.
toysaver
·3 years agoOne possible reason you have trouble with your account may be Latvia is close to the war in Ukraine.
kargri-91
OP3 years agoAnd ? How this can impact ?
maxine*j
·3 years agoeBay has poor customer service for the same reason nearly every other large American corporation does: eBay does not spend the money to recruit and train good CSRs. Further, because they know the CSRs lack knowledge, they give the CSRs no authority.
So, all the CSRs can do is read from scripts and cannot help if anyone's problem does not fit into a script. They are taught to be agreeable, however, so they do they by answering inquiries with whatever they think the inquirer wants to hear. Then it is off to the next call.
And, by the way, the CSRs are not monkeys. They are human beings in a more ore less untenable position who are badly-trained, overworked, and underpaid. The amazing thing is not that they do a bad job, but that many of them do a passable job.
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Unavailable member
·3 years agoI’m going to make a wild guess here.
Your seller account was suspended and they won’t tell you why.
Customer service is not obligated to tell you why you are suspended.
In the eBay User Agreement there is this:
When a buyer or seller issue arises, we may consider the user's performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for both buyers and sellers. The foregoing does not limit or impair our right to refuse, modify, or terminate all or part of our Services to anyone, or to terminate this agreement with anyone, for any reason at our discretion.
kargri-91
OP3 years agoNo my account was not suspended 🙂
Just only social experiment !
soh.maryl
·3 years agoAll this and we STILL have no idea of exactly what happened.
kargri-91
OP3 years agoNeed to happen something to share my oppinion about ebay ?
Nothing happened.
inhawaii
·3 years agoSo nothing happened but you wanted to share your opinion
that ebay customer support is like "monkeys with scripts "?
Ok we're done here.
Unavailable member
·3 years agoWell ok then.
pburn
·3 years agoIf you have access to Facebook or Twitter in Latvia, you might consider contacting eBay customer service via private/direct message on one of those two platforms.
www.facebook.com/ebayforbusiness
www.twitter.com/askebay
Your English is quite good, but you might also benefit from using a translation website where you can type in your concerns in your native language and have it translated into English.
Good luck!
mtgraves7984
·3 years agoI can assure you that they don't have monkeys with scripts.
kargri-91
OP3 years agoWhat than they are if you send wuestion and they answer without answer to your question? They answer because they need to send to you at least something.
and how you will explain message about reactivate account completley aboute weather not “ please reinstate my account “ and hour later i got “ thanks your account is back to normal “
pargran3
·3 years agoWhat?
Okay. Thank you for your thoughts.
kargri-91
OP3 years agoWhat dis you not understand ? 🙂
soh.maryl
·3 years agoMost of probably would like to help you, but we don't exactly understand what kind of help you need.
Most issues encountered on eBay can be resolved without actual contact with any CS reps.
Care to return and give a better explanation of the issue.
Hints coming through in your message make it sound like eBay treated you like a new seller.
Yes, even though you may have been here forever, if your account has been dormant for awhile, that's what happens. Sorry you were not aware.
kargri-91
OP3 years agoIm good i dont need help so far 🙂
im just laughing about ebay at all. How they scam sellers with their MC011 policy.
seller sold item, ebay asks to send invoices. Seller has sent. Ebay says: ok but now we need tracking number with proof of delivery. You provide and after ebay: emmm you know your activity poses a risk to ebay and you can claim your money after 180 days in some institution in Luxembourg.
**bleep** ???? You sold item and you now dont have money and item ? It is not funny ?
if the item is delivered and got feedback and 30 days is over what kind of risks seller can pose to ebay ? 🙂 🙂 🙂