eBay Authenticators are TRASH & FLAWED

Question

I sent in an authentic item and they said it could not be authenticated. Which is very weird since the shoes were purchased from retailer. I even submitted the actual receipt with the dispute. Crazy thing is the let the fakes get through and the real can’t pass inspection….. So over eBay and their flawed system….

kensgiftshop · Accepted Answer

@smcloset wrote: Which is very weird since the shoes were purchased from retailer. I even submitted the actual receipt with the dispute. That doesn't mean they were real.

stainlessenginecovers · Answer

@smcloset All of them? Isn't this like saying Everyone named smcloset is a .............

tobaccocardyahoo · Answer

Authenticators are extremely careful not to call an item a fake. They usually state they cannot authenticate the item, and do not provide details as to what their criteria are because they could be the equivalent of calling the item a fake.

Given the nature of the items sold by SSense I would expect there might be some quality control issues when seen by an authenticator which is experienced with more mainstream brands which would lead to a refusal to authenticate. No evidence to support this position.

slippinjimmy · Answer

@smcloset wrote:
I sent in an authentic item and they said it could not be authenticated. Which is very weird since the shoes were purchased from retailer. I even submitted the actual receipt with the dispute. Crazy thing is the let the fakes get through and the real can’t pass inspection….. So over eBay and their flawed system….

Authentication checks TWO things....

1 - Is the item legitimate

2 - Does the description accurately describe the item and any defects no matter how small.

A pair of shoes that are absolutely legit but there is a defect of some sort that is not mentioned in the listing will fail authentication.

If you sold a pair of shoes as "New In Box" but if it arrives at authentication with a small split in the box it will likely fail authentication for that reason (not that it's a fake).

inhawaii · Answer

Translation: I sent ebay a item to be authenticated and they would not authenticate it. I'm mad.

adamcartwright · Answer

@smcloset

Did you buy directly from Balenciaga or from a store like Neiman Marcus or Saks?

I wonder if there was some language in your description that could not be verified?

Looks like your Rick Owens track pants made it through authentication okay.

tobaccocardyahoo · Answer

Authentication is not a precise or scientific process.

Some items are rejected by authenticators for reasons which are other than counterfeit, but quality issues.

All retail receipts are not created equal. Some receipts are from other than manufacture authorized resellers. Some are from off-price retailers. Some receipts are from manufacturer's outlet stores. Some of these stores are not selling first quality product from the manufacturer. Some of the flaws are seen as indicators of a potential authenticity issue.

Sometimes the products may differ from products offered by manufacturer authorized sellers. TJ Maxx has been known to have products made in materials and patterns which were never offered to manufacturer authorized retailers. Sometimes they drive authenticators crazy.

Ebay sellers need to realize that many of their sources are more likely than other sources to encounter authenticity issues, even if they make every attempt to do business on the up and up.