Ebay App and Website Technical Issue, Weight Error, Cannot List Item
Summary: intervalmagic reports technical issues with the Ebay app and website while trying to list items, specifically encountering a persistent error related to package weight. After trying to resolve the issue through Ebay's customer service, they experienced long waits and had their call disconnected without resolution. They are seeking feedback from others experiencing similar problems.
Summary: The Ebay app and website are having a major technical issue right now when listing items via the phone app and website.
Context: This isn't my first rodeo. I have an Ebay store and have bought and sold on this platform for 27 years.
Options: I always select the option "I don't have package info." This has never been a problem before Ebay implemented the new listing editor several days ago. Also, I almost always select the "free shipping" option.
Problem: Today I tried to create a new listing on my iPhone. Besides the annoying new listing feature (the one where Ebay hijacks your phone, forces you to first upload images, and then generates its own item title and category), everything went well. I selected all of the usual options, including "I don't have package info." When I scrolled down and tapped "List your item," I got the following error: "Package weight is not valid or is missing. Provide a valid number for the weight." So I double-checked to make sure I had selected "I don't have package info," and sure enough, I did, and the fields for dimensions and weight were all grayed out. As I write this, I still cannot list the item I'm trying to list because I keep getting that error, both on my phone and when I try to activate the draft on my laptop (see attached screenshots).
Call: I had Ebay customer service call me, which in itself is a challenging task. Despite the estimated wait time of 3 minutes, they didn't call me until 20 or 30 minutes later. The first representative listened to my issue, took notes, and connected me to another rep who was supposed to have more technical knowledge when it comes to listing items. But that second rep said they had to connect me with another person who had even greater technical knowledge. When I heard that third rep breathing on the other end of the line, the call was immediately disconnected. The call lasted a total of 16 minutes, and no one at Ebay addressed the problem. That was more than 48 minutes ago, and they haven't called me back. So incredibly irritating.
Solution: None. Is anyone else getting the same error?
Screenshots:
Error on Ebay iPhone app:
Error on Ebay website:
