eBay Account Restriction mc011
I received a message from eBay today that my account has received a MC011 Restriction and I won't be able to list/sell any items until it is removed. The message didn't explain why it happened or what to do other than "To help us remove the restriction on your account, you’ll need to upload documentation showing that you purchased the item(s) recently listed on eBay. This can include a manufacturer's invoice or a receipt. You can upload your documents at the following link:". The issue is I am a reseller who obtains my items from garage sales and thrift stores and have no such receipts for my items. I have 100% feedback and over 300 items sold. All of my listings are my own photos and items that I'm currently in possession of. I responded to the email explaining my situation, is there anything I can do, any help is appreciated, thank you.
Edit- Almost all of my sales are used, not new. Second, the garage sale items I don't have a receipt for, and the thrift store item receipts which I keep for tax purposes don't describe the item, they just say vague phrases such as "clothing" or "shoes". Per usual so far all of the replies have offered no actual help and instead are nitpicking things Instead of using common sense. If I'm saying my items are from garage sales and thrift stores why would you assume they're "new"? If anyone has any helpful advice please let me know 🙂
lacemaker3
·1 year ago@retrodupree
People are responding like that, because they could not see your account info or items listed or sold. They assumed you were using a posting ID, instead of your selling ID.
So all they could do was make assumptions, and selling a lot of "new" items is very commonly associated with this kind of request from eBay.
To answer your original question:
When eBay requests invoices, you have to respond. So give them everything you have, and hope that it is enough.
When sellers ask about this, there is usually a pattern of sales of items that could have been stolen, or sourced from smash-and-grabs. That doesn't mean the seller himself is necessarily involved in retail theft, often the gangs will unload stolen items other ways, to put a few layers of laundering between themselves and the secondary marketplace.
So eBay is looking for evidence that your items were sourced legitimately, and have not fallen off the back of a truck (or broomstick). Give them what you've got, and hope for the best.
retrodupree
OP1 year agoThank you for your reply, do you know of any ways to speed up the process? The lady from customer support said the department that I reply back to can take up to 7 business days to reply which seems outrageous?
lacemaker3
·1 year agoNo, sorry.
I would not make any effort to "speed up the process". The outcome for cases like this, as reported by other sellers, is not good. It often ends up with a permanent ban from selling.
lacemaker3
·1 year agoTo responders, FYI:
OP has changed his user ID, and is affected by the community glitch, where the links in the community go to his original ID, rather than his current ID. You can see his items for sale (mostly used) and feedback pages here:
https://www.ebay.com/sch/i.html?_nkw=&_armrs=1&_from=&_ipg=&_ssn=retrodupree
https://www.ebay.com/fdbk/feedback_profile/retrodupree?
retrodupree
OP1 year agoThank you for this, I hope they're able to see this and have a better informed response 🙂
luckythewinner
·1 year agoThe issue is I am a reseller who obtains my items from garage sales and thrift stores and have no such receipts for my items.
Thrift stores should be issuing you receipts, and as a reseller you should be requesting them for you tax records.
That aside ..
Can you give us the nature of the items you had listed? Are you selling new items, or used items? If they are listed as new and/or are brand name items like sneakers, handbags, fashion, etc. that tends to be the targets of retail theft, eBay seems to be much more cautious about those sellers.
retrodupree
OP1 year agoPlease see my update/edit 🙂
fbusoni
·1 year ago@retrodupree
Apropos of the comment above by @theteamsetguy, the only time it's technically appropriate to list an item as "new" is if you have an invoice from the manufacturer.
To whit, a factory sealed item is not "new" if you purchased it at a second-hand store.
For those items, I might use "new / other" which is an option in the categories in which I sell.
Otherwise you run the risk of a bot checking out your listings, which might well happen depending on the ratio of "new" versus "used" items you have sold.
Another reason you might get reviewed: eBay contacted a buyer via email to ask about a recent purchase from you, and the buyer responded: "The seller listed it as new, but it was not."
The buyer in question might not have left you feedback for the "new" item you listed, and if eBay's computers regard that as an anomaly (which I suspect they well might) then that may have been what triggered the inquiry.
theteamsetguy
·1 year ago@retrodupree
What type of items are you reselling? Are they all brand new?
Google Inform Act legislation. eBay and other selling platforms are required to abide by the new legislation that is now almost 2 years old. Selling over 300 brand new items in a short period of time is a BIG RED FLAG.
retrodupree
OP1 year agoAlmost all of the items sold are used 🙂
kensgiftshop
·1 year agoSine you have to report your income, you should be getting receipts.
Not much you can do but provide receipts or invoices like they ask.
retrodupree
OP1 year agoI may try to upload some of my thrift store receipts as that is all I have, but these are vague and don't really provide proof of ownership as they just say things like "clothing", so we'll see what they say.