Done with eBay

Sold on eBay for around 5 years. I'm done with being scammed by buyers. Done with eBay's policy of always supporting the buyer, no help for sellers. I have had buyers return their old part (easily verified with pictures) and say it was the part I sold them. Happened more than once. I've been scammed several times in many different ways. And eBay won't even talk to you. Ebay just not worth the trouble anymore. Guess my leaving eBay won't hurt the billionaire owners too much but at least I don't have to contribute to their obscene pile of money any longer.

ib_tooler

155 View listings

Posted 2 years ago·Last reply 2 years ago

30 comments

bhurac

·2 years ago

749 View listings

Sadly, to summarize in short, eBay doesn't care. They have too much money, and don't want to be bothered by anything, accept for what makes the problem go away the fastest! I've come to this conclusion with my own struggles with eBay, and their unwillingness to resolve anything, which includes reaching into the victims pockets for more money! Best of luck in the future for you buddy. Hopefully a rival platform will someday emerge, and they will take their customer service priorities to a place where eBay should of been already

fashunu4eeuh

·2 years ago

441 View listings

Sorry for your frustration. I looked at the listing of the buyer who left the neg, #153810710328. The Completed listing stated the sale was yesterday, July 22 at 6:18pm. Is that correct? Exactly when did this buyer expect to receive it? Overnight?

One way to deal with bogus return claims is to offer returns. I read the blurb you include in your description about no returns no-how-no-way. That is akin to shooting oneself in the foot by practically inviting an unhappy buyer into opening a fraudulent Money Back Guarantee case.

I have few returns. My usual practice for many years is to offer free returns, so there is no reason for a dissatisfaction issue to cause a buyer to open a fake NAD (Not As Described) claim. I do this specifically to protect my account. Offering Free returns is not for everyone, but with the way eBay is currently set up, having some kind of buyer-friendly sales terms makes sense.

There is no fighting off returns on eBay.

a_c_green

·2 years ago

4132 View listings

@fashunu4eeuh wrote:
Sorry for your frustration. I looked at the listing of the buyer who left the neg, #153810710328. The Completed listing stated the sale was yesterday, July 22 at 6:18pm. Is that correct?

No, that's when the listing was ended by the seller. The only recent sale of that fuse (there were two sales in total) was back on July 13th.

@fashunu4eeuh wrote:
One way to deal with bogus return claims is to offer returns. I read the blurb you include in your description about no returns no-how-no-way. That is akin to shooting oneself in the foot by practically inviting an unhappy buyer into opening a fraudulent Money Back Guarantee case.

I have few returns. My usual practice for many years is to offer free returns, so there is no reason for a dissatisfaction issue to cause a buyer to open a fake NAD (Not As Described) claim. I do this specifically to protect my account. Offering Free returns is not for everyone, but with the way eBay is currently set up, having some kind of buyer-friendly sales terms makes sense.

There is no fighting off returns on eBay.

It is indeed common practice that electrical parts are non-returnable. I've bought enough of them to see that it's a common policy among sellers of appliance parts, auto parts and such, though I know that does conflict with eBay's policy that a Not As Described claim trumps a non-returnable policy. (Our local appliance parts outlet makes you initial the sale receipt to acknowledge that you will not be allowed to return a furnace ignitor, for example.) You have to decide whether it's worth that risk to sell on eBay.

stainlessenginecovers

·2 years ago

5401 View listings

@a_c_green wrote:
@fashunu4eeuh wrote:
Sorry for your frustration. I looked at the listing of the buyer who left the neg, #153810710328. The Completed listing stated the sale was yesterday, July 22 at 6:18pm. Is that correct?
No, that's when the listing was ended by the seller. The only recent sale of that fuse (there were two sales in total) was back on July 13th.

@fashunu4eeuh wrote:
One way to deal with bogus return claims is to offer returns. I read the blurb you include in your description about no returns no-how-no-way. That is akin to shooting oneself in the foot by practically inviting an unhappy buyer into opening a fraudulent Money Back Guarantee case.

I have few returns. My usual practice for many years is to offer free returns, so there is no reason for a dissatisfaction issue to cause a buyer to open a fake NAD (Not As Described) claim. I do this specifically to protect my account. Offering Free returns is not for everyone, but with the way eBay is currently set up, having some kind of buyer-friendly sales terms makes sense.

There is no fighting off returns on eBay.
It is indeed common practice that electrical parts are non-returnable. I've bought enough of them to see that it's a common policy among sellers of appliance parts, auto parts and such, though I know that does conflict with eBay's policy that a Not As Described claim trumps a non-returnable policy. (Our local appliance parts outlet makes you initial the sale receipt to acknowledge that you will not be allowed to return a furnace ignitor, for example.) You have to decide whether it's worth that risk to sell on eBay.

A 10c sticker going across the plastic bag that you 'put' the item in-that states:

"Not Returnable/Not Refundable if this seal is broken"

then, of course, you state 'no returns' on ebay

Yes, the VERY few that know the 'Not As Described' trick will be few and far between, most seeing that sticker will ether 'think twice' before opening or go in knowing what they are getting in to and will NOT attempt to 'return' if that didn't 'FIX' their problem. Probably lowers that chance of NAD by 90%, as MOST people are honest.

Again, I did say MOST.

Then, the 'buyer' can 'message' the seller stating 'I didn't open the package- can I return' and the seller can then decide.

Again, it will STOP a good portion of 'returners' that are doing nothing but using that Electric, Car, Appliance part to 'test' their fix.

stuff4divas

·2 years ago

7564 View listings

@ib_tooler it looks like u'v had at least a few hundred successful sales. how many of them were u scammed by?

getting scammed is not a fun experience, but if it only happened a few times in 15 years, then u r doing good.

maybe look into the free returns policy where u can deduct up to 50% of the item if u receive it back damaged or different than when sent.

here is the link to read if u r still interested to continue selling on eBay> https://www.ebay.com/help/policies/member-behavior-policies/condition-returned-items-policy?id=4763

stainlessenginecovers

·2 years ago

5401 View listings

@ib_tooler wrote:
Sold on eBay for around 5 years. I'm done with being scammed by buyers. Done with eBay's policy of always supporting the buyer, no help for sellers. I have had buyers return their old part (easily verified with pictures) and say it was the part I sold them. Happened more than once. I've been scammed several times in many different ways. And eBay won't even talk to you. Ebay just not worth the trouble anymore. Guess my leaving eBay won't hurt the billionaire owners too much but at least I don't have to contribute to their obscene pile of money any longer.

You've sold 1 item in 90 days; not much to go on.

kennys-kollectibles

·2 years ago

12040 View listings

For those that believe the post office will whilly nilly pay off insurance claims because they lost

an item are sorely naive.

The post office just like ebay will fight you and double down on you even if you did nothing wrong.

Bottomline is these companies do not like to pay out insurance money.

It has happened to me and people I know where they will not pay out.

And there is nothing you can do once they have made up their mind.

Sometimes it just depends on which employee you get and sometimes they do the

right thing, but other times, it doesn't matter, you have been scammed and there is nothing

you can do. It's the world we live in. Even crocked postal carriers that want to steal packages

know the loophole. The carrier inputs that the package is delivered when it's not, and the carrier steals it.

The package just dissappears out of thin air, when it's really stolen by the carrier.

But the system says you have received it. You are screwed if this happens.

Some of these postal carriers are probably working with friends so they can

unload these stolen boxes along their route. They can't do this type of heist on their own.

stainlessenginecovers

·2 years ago

5401 View listings

@kennys-kollectibles wrote:
For those that believe the post office will whilly nilly pay off insurance claims because they lost
an item are sorely naive.
The post office just like ebay will fight you and double down on you even if you did nothing wrong.
Bottomline is these companies do not like to pay out insurance money.
It has happened to me and people I know where they will not pay out.
And there is nothing you can do once they have made up their mind.
Sometimes it just depends on which employee you get and sometimes they do the
right thing, but other times, it doesn't matter, you have been scammed and there is nothing
you can do. It's the world we live in. Even crocked postal carriers that want to steal packages
know the loophole. The carrier inputs that the package is delivered when it's not, and the carrier steals it.
The package just dissappears out of thin air, when it's really stolen by the carrier.
But the system says you have received it. You are screwed if this happens.
Some of these postal carriers are probably working with friends so they can
unload these stolen boxes along their route. They can't do this type of heist on their own.

If package tracking shows NOT being delivered- then they pay. You have to wait 3 weeks-then file.

Nothing has changed there.

inhawaii

·2 years ago

Ebay's most handsome seller.4852 View listings

@kennys-kollectibles wrote:
For those that believe the post office will whilly nilly pay off insurance claims because they lost
an item are sorely naive.
The post office just like ebay will fight you and double down on you even if you did nothing wrong.
Bottomline is these companies do not like to pay out insurance money.
It has happened to me and people I know where they will not pay out.
And there is nothing you can do once they have made up their mind.
Sometimes it just depends on which employee you get and sometimes they do the
right thing, but other times, it doesn't matter, you have been scammed and there is nothing
you can do. It's the world we live in. Even crocked postal carriers that want to steal packages
know the loophole. The carrier inputs that the package is delivered when it's not, and the carrier steals it.
The package just dissappears out of thin air, when it's really stolen by the carrier.
But the system says you have received it. You are screwed if this happens.
Some of these postal carriers are probably working with friends so they can
unload these stolen boxes along their route. They can't do this type of heist on their own.

I currently have a claim going with the USPS for a lost Ground Advantage package.

I could see them disputing a damage claim, but how/why on earth would they dispute a lost package claim?

itsjustasprain

·2 years ago

2331 View listings

@kennys-kollectibles wrote:
For those that believe the post office will whilly nilly pay off insurance claims because they lost
an item are sorely naive.

I think you are lumping together missing mail claims with damage claims. The PO definitely pushes back on damage claims because they can argue that the package was not properly secure enough to protect the item inside. (And from what I have seen of the trashy packaging that people in line at the PO are trying to mail I would say that in many cases they are right.)

But missing mail claims are hard for them to defend because tracking shows where the package was last seen and it was in their hands at the time it disappeared.

adamcartwright

·2 years ago

46 View listings

@itsjustasprain

@kennys-kollectibles

I'm going on one month now of awaiting a decision on my appeal of a USPS decision denying my insurance claim for a package delivered to the wrong address.

To support my claim, I had submitted a letter from the USPS supervisor admitting they delivered the package to the wrong address and were unable to get it back.

The USPS doesn't seem eager to resolve these legit lost mail claims in favor of the insured, IMO.

itsjustasprain

·2 years ago

2331 View listings

@adamcartwright wrote:
@itsjustasprain
@kennys-kollectibles

I'm going on one month now of awaiting a decision on my appeal of a USPS decision denying my insurance claim for a package delivered to the wrong address.
To support my claim, I had submitted a letter from the USPS supervisor admitting they delivered the package to the wrong address and were unable to get it back.
The USPS doesn't seem eager to resolve these legit lost mail claims in favor of the insured, IMO.

While I think you have a fair claim for refunding this is not really a Missing Mail claim. The USPS messed up in a completely different way in your case. The mail was not lost along the way but delivered to the wrong address. I do think they owe you for their mistake but I would not rely on making this a missing mail claim.

Anyone you can ping to coax them into action? If it has been one month of silence already I would not want to rely on anything further happening soon without some kind of extra push. Good luck.

PS - I know this sounds really old-fashioned but have you tried contacting your congressman or other local representative? Some of them here in Chicago seem to specialize in putting pressure on their local PO to improve the deliveries.

kennys-kollectibles

·2 years ago

12040 View listings

I have had experience in me and a friend as well, who also does ebay, getting a confirmation message

that the package has been delivered, and it was not.

Yes, delivered but to WHAT address?

My point is,....if it shows it was delivered and yet you don't get it, meaning....it was delivered to

someone else, means you will not get your insurance claim paid because the tracking shows it

was delivered and that's what they go by.

pickapaper

·2 years ago

4612 View listings

I have a comment on the negative on your account, which may or may not be the "last straw" of why you are upset.

Your buyer said he did not receive the part and probably filed a "item not received" claim. If you shipped the part with tracking, did you check to see if the tracking showed the package was delivered? If so, all you had to do was enter the tracking number into the claim and eBay would have sided with you. If it showed delivered and the buyer still says he didn't get it, it could have been picked up by someone else: a family member, a neighbor, a porch pirate but you are still covered. If you did nothing in response to his claim and didn't put in the tracking number, then eBay took the money back from you and gave the buyer a refund.

If the package actually was lost in the system, you should have filed a missing package report with the post office to see if they could locate it. Sometimes a missing package report stirs things up and they find the package, sometimes not. If it is not located, you can follow through with a lost package claim.

You said it is "not your fault" that the post office lost the package, but as a seller, you are responsible for the package until it is delivered to the buyer's address. Even if the post office lost the package, it is still your responsibility to make the buyer whole (refund his money) and follow through to file a lost package insurance claim.

adamcartwright

·2 years ago

46 View listings

@ib_tooler

I'm really sorry this has happened to you.

People can be just horrible.

Have you tried reaching out to talk to a live eBay employee through social media?
Someone here usually posts those links.

inhawaii

·2 years ago

Ebay's most handsome seller.4852 View listings

Some of us can make ebay work for them ... some of us can't.

Good luck to you.

ib_tooler

OP2 years ago

155 View listings

I agree that eBay must work for lots of people. If you are able to factor in the huge amount of scammers on eBay to your pricing and profitability then so be it. I was just a small seller trying to unload leftover stock from a business I closed. But when I end up having to pay to ship an item both directions for a scammer to get his item for free even though it's not a huge loss for me money wise I just can't stomach being screwed by these dishonest jerks. It's not the money it's the principle. I was always honest about every transaction that I made on eBay. It's a shame that so many people take advantage of others.

itsjustasprain

·2 years ago

2331 View listings

@ib_tooler wrote:
But when I end up having to pay to ship an item both directions for a scammer to get his item for free even though it's not a huge loss for me money wise I just can't stomach being screwed by these dishonest jerks.

Perhaps if you could give us a little more detail about what happened we could make some recommendations.

For example - if this is about that Neg you received for a package that the USPS apparently lost - you can at least get refunded by them for the shipment that they lost.

luckythewinner

·2 years ago

1158 View listings

@ib_tooler wrote:
If you are able to factor in the huge amount of scammers on eBay to your pricing and profitability then so be it.

I have no idea how many scammers are on eBay, but they do not seem to be equally distributed among sellers. Some of us simply do not encounter scams, so there really is nothing to factor in.

inhawaii

·2 years ago

Ebay's most handsome seller.4852 View listings

@luckythewinner wrote:
@ib_tooler wrote:
If you are able to factor in the huge amount of scammers on eBay to your pricing and profitability then so be it.
I have no idea how many scammers are on eBay, but they do not seem to be equally distributed among sellers. Some of us simply do not encounter scams, so there really is nothing to factor in.

I was gonna say kind of the same thing.

My scammer percentage is soooooo low.

I loosely calculated less than 1/2 a percent.

I wonder why the OP would encounter so many scammers?

adamcartwright

·2 years ago

46 View listings

@inhawaii

The reason OP has encountered more scammers is probably due to selling in the high risk category of appliance parts. It's an old scam to trade the old broken part for the new one, and I've heard similar complaints from sellers of car parts and computer parts, as well.

Certain goods open sellers up to greater risk.

inhawaii

·2 years ago

Ebay's most handsome seller.4852 View listings

@adamcartwright wrote:
@inhawaii
The reason OP has encountered more scammers is probably due to selling in the high risk category of appliance parts. It's an old scam to trade the old broken part for the new one, and I've heard similar complaints from sellers of car parts and computer parts, as well.
Certain goods open sellers up to greater risk.

Makes sense.

dolcetreasures

·2 years ago

4623 View listings

When I started selling in 2016 on my main account, I was selling streetwear. It was as bad as you can imagine it to be. It all depends on what youâ€™re selling and who the target audience is.

isaiah53-57

·2 years ago

961 View listings

@luckythewinner wrote:
@ib_tooler wrote:
If you are able to factor in the huge amount of scammers on eBay to your pricing and profitability then so be it.
I have no idea how many scammers are on eBay, but they do not seem to be equally distributed among sellers. Some of us simply do not encounter scams, so there really is nothing to factor in.

So I'm wondering something...

Why is it you see the same posters saying they dont have a problem with scams or thievery most every opportunity they get when the reason has been laid out to them countless times in the past?

Scammers simply dont seek out $20 Bags of Hard Pineapple Candy or $15 Leatherman Logo T-shirts or $10 Microfiber Cloth Dusters...

Try listing some Nike Air Jordan's - high-end Lego Sets - iPhones - Laptops - Rare Video Games - etc etc etc

to get a better idea of what theft is like on this site - They likely wouldnt do it, because even though they post constantly about the looooooow risk of theft here, if they had these items to sell, it wouldn't be here I'm sure...

So really, why is it then, that they continue to post the near verbatim endorsement of the sites looooooow theft? - Well it can really be for one of only 2-3 reasons... Most here can figure out what they would be without me having to continue plucking away at this keyboard...

pdxcyclebroker

·2 years ago

7175 View listings

Top comment right here ðŸ‘ðŸ»

inhawaii

·2 years ago

Ebay's most handsome seller.4852 View listings

@isaiah53-57 wrote:
@luckythewinner wrote:
@ib_tooler wrote:
If you are able to factor in the huge amount of scammers on eBay to your pricing and profitability then so be it.
I have no idea how many scammers are on eBay, but they do not seem to be equally distributed among sellers. Some of us simply do not encounter scams, so there really is nothing to factor in.
So I'm wondering something...
Why is it you see the same posters saying they dont have a problem with scams or thievery most every opportunity they get when the reason has been laid out to them countless times in the past?
Scammers simply dont seek out $20 Bags of Hard Pineapple Candy or $15 Leatherman Logo T-shirts or $10 Microfiber Cloth Dusters...

Try listing some Nike Air Jordan's - high-end Lego Sets - iPhones - Laptops - Rare Video Games - etc etc etc
to get a better idea of what theft is like on this site - They likely wouldnt do it, because even though they post constantly about the looooooow risk of theft here, if they had these items to sell, it wouldn't be here I'm sure...

So really, why is it then, that they continue to post the near verbatim endorsement of the sites looooooow theft? - Well it can really be for one of only 2-3 reasons... Most here can figure out what they would be without me having to continue plucking away at this keyboard...

I don't think i've ever taunted the sites low theft/scam rate, just my own.

I agree with you that since I sell low dollar items, that I might not be as susceptible to theft/scams.

brightlightbookseller

·2 years ago

23099 View listings

Selling low dollar items probably does reduce the risk of scams, but then again, I don't recall us being scammed in the time I've worked for this company (the eBay account predates my time with the company, so it's possible it happened before my time here), and we sell some very expensive items sometimes. Knowing how to use the tools given to us and follow eBay policies to the letter definitely reduces the chances of a scam.

luckythewinner

·2 years ago

1158 View listings

Why is it you see the same posters saying they dont have a problem with scams or thievery

This may be a case of imprecise terminology. In my case I do not mean that scams and thievery are not "an issue" or that they do not exist. I do not condone them or deny that they exist. I am simply saying that I do not encounter them so they are not an issue for me.

Try listing some Nike Air Jordan's - high-end Lego Sets - iPhones - Laptops - Rare Video Games - etc etc etc

to get a better idea of what theft is like on this site

I want to avoid scams and thievery, not rush toward them. I have no desire to "get a better idea of what theft is like". In fact, I am happy that I have no idea how bad it is in those categories. That is exactly why I am constantly adjusting my business model and avoiding the problematic categories that you mentioned.

ckimodog

·2 years ago

9204 View listings

@ib_tooler

Sorry for your experience. eBay isn't for everyone.

Best of luck in the future

luckythewinner

·2 years ago

1158 View listings

@ib_tooler wrote:
Guess my leaving eBay won't hurt the billionaire owners too much but at least I don't have to contribute to their obscene pile of money any longer.

eBay is a publicly traded company that is listed on NASDAQ and is part of the S&P 500. There are millions of people with money in retirement funds and stock portfolios who are in some sense "owners" of eBay.