Does eBay no longer remove negative feedback | Selling

d.b.metals · 2024-08-27T14:25:16.612000Z

I have a load of negative feedback from the following situation Buyer orderWe ship within time and tracking verifies that.Buyer open item not received case, doesn't even message us first.I check tracking, it shows as delivered. Unsure what to do.eBay says they'll take care of it. Case closes in our favor. Seller leaves negative feedback and now eBay says they won't remove it.

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Does eBay no longer remove negative feedback | Selling | eBay Community