Does Accepting A Payment Dispute Have Any Negative Effect On Account?
Summary: deerrunrevamps received a payment dispute notification shortly after an order was made but not yet shipped. They were concerned about any negative impact on their account. soh.maryl, luckythewinner, and shire123 advised accepting the dispute, issuing a refund, and blocking the buyer to avoid fees and account issues. deerrunrevamps appreciated the advice and planned to proceed with accepting the dispute.
I received an order yesterday (Sunday) totaling $32. A few hours later, I received a payment dispute notification. The buyer disputed the sale with their financial institution, the reasoning is that they didn't recognize the transaction. I haven't shipped the item yet since the order came in on a Sunday. I have five days to respond and can either accept the dispute or challenge it and submit proof supporting the challenge, which I'm not sure what that proof would even be in this case.
So, other than a refund from my funds, will anything else negative happen to my account if I accepted the dispute? Obviously I don't want my account to get dinged for this as I did nothing wrong here, but I can't seem to find this information in any of the help sections.
mykhailo_hut
路1 month agoBefore everyone here answered you, did eBay itself make it clear what accepting versus challenging would mean for your account, and what evidence you would actually need if you challenged it?
deerrunrevamps
OP2 months agoAwesome! Thanks everyone! I figured accepting the dispute was the way to go, just wanted to make sure my account would still be in good standing after doing so. Will accept now 馃槉
shire123
路2 months agoHad one just like this. The advice given so far is spot on. Accept the dispute and refund the payment. No ding will occur. Block the original buyer.
luckythewinner
路2 months ago 路 EditedIf you have not shipped, I would happily accept the dispute and refund in order to:
(a) avoid a ding for "case closed without seller resolution"; and
(b) avoid the $20 dispute fee.
soh.maryl
路2 months agoDid the buyer pay? My suggestion: Refund and block.