Do I accept return for this?
This is a first … had INAD opened for wrong measurements … but jeans buyer shows in photo are NOT what she bought. Buyer already received/left positive feedback for me a week and half-ish ago for jeans she did buy. I’ve tried reaching out to her about this with no response. Do I just okay this return (I have 30 day free returns) and just expect to get back this pair of jeans that were not mine in the first place?!? I’m guessing yes … pretty crappy to get INAD for someone else’s item! 😩
29 comments
kickin.assets
OP1 year ago@christworks
After attempts to get ahold of this buyer to no avail and no messages back, with all the great advice I received here from you and others (which I may use in the future if needed) I decided that what @12345jamesstamps suggested would be the best route to go.
Didn’t want to pay for a return label on an item that looks like it isn’t something I originally sent her nor an item I’d make up the funds on and honestly, I’ve already received this ding, so I just refunded and moved on.
Item she originally purchased from me was a deeply marked down clearance item, so it was by no means a big loss financially, but it’s a bummer that any of this happened in the first place.
Sorry to hear about you getting caught up in that USPS glitch! That’s something that should never happen!! Crazy!
christworks
·1 year agoI am sorry it didn't work out, but I do think since you could not reach her, you made the right call. Thanks for the update.
christworks
·1 year ago@kickin.assets , any updates?
bennotbill
·1 year agoI wouldn't be surprised if the return just times out. In my experience some buyers realise they've made a really stupid mistake but are too embarrassed to actually acknowledge it.
kickin.assets
OP1 year ago@albertabrightalberta
Yes, my returns are automatically accepted unless it falls outside the 30 days, which has actually happened a few times. When I started the post, I failed to word it correctly. INAD is always automatically accepted, and I knew that. So why I asked about accepting it, who knows?! Lol! It’s been a day! 🤣
Very well worded message! I’m sleeping on what I will do first thing in the morning, as this post has shown; I’m obviously a little off today. A couple really great suggestions to work with here.
Thank you!!
albertabrightalberta
·1 year ago@kickin.assets
I don't know whether your return requests are accepted automatically.
In any case, I'd send the buyer this message:
"Dear buyer,
I received your "not as described" return request and if you feel the need, the return is or will be accepted.
However I think you made a mistake.
Your pictures of the NAD item show LEI jeans. Your purchase from me was a pair of Silver jeans, item number 256974239334, delivered to you on (date). You even left positive feedback for me.
Please check your records to see if you erred.
Sincerely,
Seller"
12345jamesstamps
·1 year agoA refund...yes.
Do you want a return which you can't maybe sell again?...can you yourself wear them?
An answer to both as a 'no'...I wouldn't pay for a return...hard to swallow but that's what I would do.
And block buyer and move on...not leaving any feedback to a response to the buyer.
Responses to feedbacks I don't leave if there was a problem.
With artificial intelligence we know the 'lights are not on'...LOL
kickin.assets
OP1 year ago@12345jamesstamps
This is honestly the best way to handle the fiasco as it’s already a defect no matter how this return goes and it really looks like I’d be getting something back that’s not worth my time nor can I count on seller protections. At one time, I would’ve been near 100% sure eBay would make this right. Now? 1/100th of a percent. Agreed … lights are not on! Lol
Buyer has already left me positive feedback a week and a half ago-ish … so no worries there!
Thank you!!
kickin.assets
OP1 year ago@christworks
Buyer has no suspicious feedback that I could tell and a call may be needed.
She is a repeat buyer who has bought from me a couple times now and why it really took me by surprise and also why I believe it was done by mistake … but since my message to her about this has gone unanswered, as @a_c_green mentioned earlier and now you, a call tomorrow couldn’t hurt.
With all that said though, seems the damage is done … finding out that even if she doesn’t follow through with this return, I will still have a defect. Thats just not right. 🫤
christworks
·1 year agoI agree it isn't right you'd have to keep what may amount to an unearned defect. Now that you mention she is a repeat buyer, all the more reason to give her a call. I'd even play up that you wanted to personally call her because she has purchased from you before and you are terribly concerned that there has been a misunderstanding. I cannot imagine she is scamming based on everything you've said. In case you are thinking it, I would not mention to her about defect on your account. She can't do anything about it and there is no need to make her feel bad. Just get things cleared up and retain that customer for future business.
If it makes you feel better there was a USPS tracking number glitch similar to the one that impacted some people a few weeks ago. I had three old tracking numbers of mine suddenly become activated again months later. I was unaware of it until the late shipment defects showed up on my account. It looked as if I was three months or more late shipping a couple of orders and, of course, they arrived late. It was irrelevant that the tracking numbers regenerated across the country and were delivered to addresses far away from my buyers. I got charged AGAIN for those labels. eBay reimbursed the charges, but I was past the deadline to appeal the defects and nothing could be done.
natoman777
·1 year agoIf you get back the jeans that were NOT yours, contact eBay by phone. Let them know and I would say they will stand behind you for seller protections and will end up refunding the buyer and you will get to keep the money also.
christworks
·1 year agoI would look at the feedback she has left other sellers and see if you see any red flags. This may clue you into whether this is a genuine mistake or she is running a scam. It is odd she left positive feedback, and that makes me think she has mixed things up. I am not a buyer that wants a call from a seller, but if I were the buyer in this case, I would want the seller to call me to verify. You've already got the positive feedback and you know you are going to have to accept the return if she sends them, might as well do your best to mitigate the latter.
kickin.assets
OP1 year ago@ittybitnot
Ahh … okay … so just because she started an INAD, even if she never follows through with this return (never sends anything back, not even an empty box) it will still show up against my metrics. Well that’s a bunch of <insert words we can not use here> lol
ittybitnot
·1 year agoYes, @kickin.assets . Many feel this is a bunch of BLEEP....Doesn't matter what we think. Historically speaking, eBay has handed out lots of garbage to sellers over the years. Sellers just buckled up and complied so I would assume this falls under that umbrella and eBay is counting on the same behavior.
eBay is getting rather "pushy" in other areas though. They are no longer the ONLY PLACE on the net that gets sales, but they seem to ignore that fact when it suits them and are counting on people still thinking that eBay is the one and only, and continued seller compliance.
I took ALL my eggs out of the eBay selling basket a few years back. I still sell other places, and do as well as I would like, and never looked back to the day of my "divorce" with any sort of regret. LOL.
Good luck.
kickin.assets
OP1 year ago@mtgraves7984
Lol! My thoughts exactly!! Thank you!! ðŸ˜
kickin.assets
OP1 year ago@ittybitnot
@gator08041971
If buyer does not follow through with return, does this so called INAD still show in metrics or was it like it never happened?
bigoljim47
·1 year agoI had a buyer do the same thing to me. She got me for INAD for a pair of shoes. She send me a picture of a shoe and it was not the one I sold her. I contacted her and sure enough she apologized she got the wrong seller. I had to ride out the time until ebay closed the return. The ding on my metric stayed for a year.
ittybitnot
·1 year agoIf buyer does not follow through with return, does this so called INAD still show in metrics
@kickin.assets
Yes. These are counted when they are filed. What happens afterwards is of no consequence. Should you decide to refund the buyer and let them keep it for free, it will still be there.... Sorry. It is not supposed to "hurt" you because you are compared by an algorithm to your "peers" (undefined and unknown). Unfortunately, if you happen to be the only seller of such and you are in a group of ONE... Nevermind, you get the idea. If you accept the return, and refund the buyer when a different product is delivered to you, the metric ding is still yours...simply because it happened.
kickin.assets
OP1 year ago@gator08041971
That was my first thought. I reached out to her about this, asking if maybe she had me mixed up with another seller … have yet to hear back. Hopefully this is the case, that she realizes it, and I don’t receive someone else’s jeans back?!? Time will tell … 🤔
mtgraves7984
·1 year ago@kickin.assets
I'm one to say that if an item sells once, it will again. YOUR Silver jeans would have. Those L.E.I.s... not feeling it. Bummer. 😑 Hopeful that you get the item you SOLD back! 🤞
a_c_green
·1 year agoYou have your buyer's number in your Order Details. This might be one time when a phone call will work better than a message.
gator08041971
·1 year agoIts possible the buyer mixed you up with another seller, especially if they had already given feedback.
I have had this happen to me before. But fortunately the buyer realized their mistake after I inquired about the problem.
kickin.assets
OP1 year ago@ittybitnot
I worded things poorly as I know INAD is an automatic return, no matter what I say/she photographed, etc. … just caught off guard by this … maybe I’ve just been lucky, but in almost 9 years I’ve only ever received a couple INADs and yes, they were my fault … this though? Yeah, absolutely no. Frustrating.
kickin.assets
OP1 year ago@ittybitnot
Yeah I hear ya! It really bites! I get a ding on my metrics for an item I didn’t even sell that she left positive feedback on already! Ugh! It feels like a Monday! 🤣
ittybitnot
·1 year agoIt feels like a Monday!
@kickin.assets
LOL... my "ebay" day was not much better and I am a freaking buyer who was registered in 1998. I was suddenly this morning prevented from placing bids or buying since they couldn't verify my account. Six hours later it was finally fixed, at least for today....I feel bad for my sellers.
I don't know about a string of bad "Mondays" My stupid issues are always intermittent and a surprise. I used to pray for at least a five day span where nothing miserable happened.
kickin.assets
OP1 year ago@short_circuit.lineman61
Yeah … I accepted it … as I know I really don’t have a choice in this matter. Expecting to receive item buyer photographed that wasn’t mine. Oh, yay! 🙄
ittybitnot
·1 year agoExpecting to receive item buyer photographed that wasn’t mine.
@kickin.assets
If you get a "faulty return" come back for more advice.
Not to be a "debbie downer" but eBay has forced returns/refunds for items not even close to what you sold. i.e. you sold a small anvil... buyer files a SNAD stating the "Sweater had holes" .... you are on the hook even though your product was the anvil.
The whole system is automated and added comments by either party don't count. It is run by an AI bot who is VERY STUPID and does not seem to LEARN over time. Your pictures, description or tenure on the site means NADA. CS can not intervene. Basically, under the bot format whatever the buyer claims about the item becomes fact, even though it is an obvious mistake or lie.
Good luck.
short_circuit.lineman61
·1 year agoI do not think you have any choice but to accept the return
kickin.assets
OP1 year agoBetter photo of jeans buyer put in request … definitely NOT Silver jeans I sold her! 🙄