Customers Threatening negative feedback to extort for money is now permissible?
I recently had an item that I sold where the customer used negative feedback to punish me as a seller for not giving him a greater discount. After submitting a revision request that was denied, I contacted customer service and was told that the only time they will consider this as a policy violation is if and when the customer states it in the feedback itself. Apparently it no longer carries any weight if they send you a DM coercing you to give them a cheaper price or giving negative feedback.
In my circumstance the item itself did not have any defect, the customer just stated that they didn't realize how much shipping was although they agreed to the purchase price of the item. Once receiving the item they wanted a discount on shipping, which having been around eBay for awhile I know most of the time it's easier to solve any disputes like this by giving into whatever demands the customer has. So I gave him a discount on the shipping, which he agreed to initially, but then after the fact wanted a greater discount. I refused, he posted negative feedback. I even discussed with him that this violates eBay's user policy, which to my dismay no longer matters unless you're a seller using the platform.
I can't say that this is something that would make me stop using the platform, but I do find it disturbing that the user agreement everyone signs to use this platform only applies to the buyers. If any admins see my post and want more details please message me for the transaction ID as I would be glad to explain in more detail.
-Jake
soh.maryl
·1 year agoSorry eBay wouldn't remove that FB, but, if it's any comfort at all, your reply was excellent, very restrained. No one will decide not to buy from you based on that person's FB left for you.
emfdevelopmentcorp
OP1 year agoUltimately I did just move on with it. I did over 400k in sales so far this year and this was the only really hostile customer. So as with anything you have to take the good with the bad I suppose. I did report him, but never followed up to see if anything was done. Ultimately I think staying focused on what's in front of you is better than to focus on one person who is having a bad day, or just a nasty person. They may feel in their bitterness that they got somewhere, but the reality is that inspired hardworking people are the ones who have the life they actually want. Just wanted to give a little update to everyone. Thanks for the replies!
-Jake
ittybitnot
·2 years agoif they send you a DM coercing you to give them a cheaper price or giving negative feedback
@emfdevelopmentcorp
You can report such messages directly on the message page itself under the ACTION tab. Don't know how it would affect your situation after the fact, but something to keep in mind.
heckofagame
·2 years agoIf the buyer sent you a message threatening negative feedback unless you gave a discount, report that.
Contact eBay via Facebook.
Facehttps://www.facebook.com/eBayForBusinessbook
reallynicestamps
·2 years agoThe phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

https://www.facebook.com/ebay— Message button in upper right on landing page.
https://www.instagram.com/ebayforsellers/

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.