Customer Support on Facebook
Do you need to join Facebook in order to contact eBay Customer Support there?
Can someone provide a link or explain how to contact them?
TIA
Unavailable member
Posted 2 years ago·Last reply 6 months ago
Their profile isn't available.
9 comments
kh-tuna
·6 months agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
brightlightbookseller
·2 years agoKeep in mind you don't have to give any real details beyond an email address to sign up, and you don't have to interact with Facebook in any other way to use it for that purpose. I have an account on Facebook using my work email address only for that purpose and don't use it for anything else.
bashort
·2 years agothe fact that ebay forces sellers to engage with a rival marketplace to get decent customer service is one of the stupidest things that I have ever seen
annadryl
·2 years agoI joined FB once specifically for the ebay reps help there. It was great. Other than that I don't use it.
After creating an account be sure to un-check all of the FB email alert options or they will spam the heck out of you with "you might know so-and-so" alerts. I guess you could use an alternate email addy, but after turning off the alerts it's fine.
I don't use FB otherwise but keep that account open in case I need it again. The reps there are far and away better than the ebay phone guys. They can really help. Good luck~
Unavailable member
OP2 years agoThank you for the info....
Ya.... I'm not a much of a facebook fan but hear nothing but good things about the eBay CS there so I may do as you have done....
wastingtime101
·2 years agoYes, you need a facebook account.
Then you would go to this page and send a message:
https://www.facebook.com/eBayForBusiness/
Unavailable member
OP2 years agoThank you for the prompt reply
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charmingquilter
·6 months agoThat link doesn't work. Does this eBay for business page not exist anymore cuz I can't find it on Facebook
eburtonlab
·6 months ago@charmingquilter
eBay recently closed down its Facebook support.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
You can also try contacting eBay via social media direct message on Instagram:
https://www.instagram.com/ebay/