Once upon a time, you could sell an item on Ebay AS IS with NO RETURNS.
That day is long gone. Consumer protection laws apply and Ebay offers a Money Back Guarantee that the item is as represented in the listing. If you are a little loosey goosey in your description of condition, that increases the likelihood of having to accept a return, or refund without a return.
Biggest problem are buyers expecting a USED item to be in perfect condition as if it's NEW, which it's not. If you buy a used item, you gotta expect some imperfections, especially if it's mentioned in the description, or even if it's not mentioned, it should be expected anyway because it's used.
You have been on here 21 years... no offense, but a "no return" policy doesn't exist any more... not for years. Not sure how you missed that. Ebay's MBG trumps everything else.
I have a beautiful Rickenbacker bass I don't play any longer... I used to buy and sell gear on Ebay, but I realized that I would never will sell a high priced item like my bass on Ebay nowadays.
There are better platforms for selling guitars. When you are speaking to any CS from Ebay you should take what they say with a grain of salt. Some are better than others and some will cite there opinions which does not matter. Most likely for what you ended up getting for it, you could went to your local GC or music store and received a comparable payout. With most PRS buyers, you do need to picture and send them messages explaining any imperfections/scratches. PRS guitars are typically cosmetic and attract buyers that want perfect looking guitars. IMO
Guitar buyers can be extremely picky about the condition of an instrument. Some are fine with scrapes and scratches as long as it plays and sounds good. Some actively look for highly distressed vintage guitars for the look. Then there are buyers who expect perfection and want a guitar to hang on the wall for looks. I could see the scrape on the back in your pictures however it is hard to see if you aren't looking for it. I would have taken a close up of it, and even circled it just to make sure a buyer sees it. Also, the lighting reflections don't help. Your description does mention some back marks but doesn't specifically mention scratches or scrapes. A regular player would know this but a person wanting a 'guitar shaped object' to hang on a wall won't. They just want shiny and pretty.
No returns on eBay does not mean no refunds. Once a buyer opens a claim, you have very little options available to you. Accept the return and refund after you get it back or refund without a return required. eBay will force the issue with you if you don't take care of it. When you select no returns in your listing, you are forcing a buyer to go straight to the MBG claim process instead of the regular return process where you can work things out.
Sorry this happened to you. That's a big two way shipping cost to have to eat.
I sold a guitar to California and it cost $125 to ship
When you sell on eBay, you are always putting your item and the cost of shipping at risk
The buyer received it and claimed "more damaged than pictured" over 1 scratch which was clearly shown in the listing photos.
That is not a "return", that is a "dispute" and a "No Returns" policy does not prevent disputes. In a dispute, sellers are generally responsible for shipping both ways if they want their item back.
No one at eBay is going to try to interpret the buyer's claim that it was it was "more damaged than pictured" because no one at eBay has seen the guitar in person and they are not going to send someone around to look at it.
Even if you state no returns the buyer can claim anything they want
If a buyer files a dispute for Not As Described, you generally have no option but to accept the dispute and refund the buyer.
and CS will give them everything back and you lose money
It is not Customer Support that gives the buyer his money back. It is eBay itself via the eBay Money Back Guarantee.
tobaccocardyahoo
·2 years agoOnce upon a time, you could sell an item on Ebay AS IS with NO RETURNS.
That day is long gone. Consumer protection laws apply and Ebay offers a Money Back Guarantee that the item is as represented in the listing. If you are a little loosey goosey in your description of condition, that increases the likelihood of having to accept a return, or refund without a return.
greenbay345gus
·2 years agoBiggest problem are buyers expecting a USED item to be in perfect condition as if it's NEW, which it's not. If you buy a used item, you gotta expect some imperfections, especially if it's mentioned in the description, or even if it's not mentioned, it should be expected anyway because it's used.
jerseyboymusic
·2 years ago@j_k423
You have been on here 21 years... no offense, but a "no return" policy doesn't exist any more... not for years. Not sure how you missed that. Ebay's MBG trumps everything else.
I have a beautiful Rickenbacker bass I don't play any longer... I used to buy and sell gear on Ebay, but I realized that I would never will sell a high priced item like my bass on Ebay nowadays.
Sorry you found this out the hard way
chevymontecarlo88
·2 years agoIf your Rickenbacker is pre 1990 please message me. Thanks.
jerseyboymusic
·2 years agoIt's not... sorry!
chevymontecarlo88
·2 years agoI love Rickenbacker 4001's and looking for another for me personally. My '73 is getting to beat up.
chevymontecarlo88
·2 years agoThere are better platforms for selling guitars. When you are speaking to any CS from Ebay you should take what they say with a grain of salt. Some are better than others and some will cite there opinions which does not matter. Most likely for what you ended up getting for it, you could went to your local GC or music store and received a comparable payout. With most PRS buyers, you do need to picture and send them messages explaining any imperfections/scratches. PRS guitars are typically cosmetic and attract buyers that want perfect looking guitars. IMO
lonebuck-books
·2 years agoGuitar buyers can be extremely picky about the condition of an instrument. Some are fine with scrapes and scratches as long as it plays and sounds good. Some actively look for highly distressed vintage guitars for the look. Then there are buyers who expect perfection and want a guitar to hang on the wall for looks. I could see the scrape on the back in your pictures however it is hard to see if you aren't looking for it. I would have taken a close up of it, and even circled it just to make sure a buyer sees it. Also, the lighting reflections don't help. Your description does mention some back marks but doesn't specifically mention scratches or scrapes. A regular player would know this but a person wanting a 'guitar shaped object' to hang on a wall won't. They just want shiny and pretty.
No returns on eBay does not mean no refunds. Once a buyer opens a claim, you have very little options available to you. Accept the return and refund after you get it back or refund without a return required. eBay will force the issue with you if you don't take care of it. When you select no returns in your listing, you are forcing a buyer to go straight to the MBG claim process instead of the regular return process where you can work things out.
Sorry this happened to you. That's a big two way shipping cost to have to eat.
luckythewinner
·2 years agoI sold a guitar to California and it cost $125 to ship
When you sell on eBay, you are always putting your item and the cost of shipping at risk
The buyer received it and claimed "more damaged than pictured" over 1 scratch which was clearly shown in the listing photos.
That is not a "return", that is a "dispute" and a "No Returns" policy does not prevent disputes. In a dispute, sellers are generally responsible for shipping both ways if they want their item back.
No one at eBay is going to try to interpret the buyer's claim that it was it was "more damaged than pictured" because no one at eBay has seen the guitar in person and they are not going to send someone around to look at it.
Even if you state no returns the buyer can claim anything they want
If a buyer files a dispute for Not As Described, you generally have no option but to accept the dispute and refund the buyer.
and CS will give them everything back and you lose money
It is not Customer Support that gives the buyer his money back. It is eBay itself via the eBay Money Back Guarantee.
kensgiftshop
·2 years agoWas that scratch mentioned in your description?
If not, it was a good return.