Custom size functionality being removed from clothing categories on web
Summary: Several participants express frustration about a platform's restriction on listing specific men's jean sizes, with bizzy-28 highlighting how this can mislead buyers and cause issues for sellers. They note that the rule could lead to more return claims due to inaccurate sizing information. In response, janet9988 suggests avoiding listing on this platform and considering alternatives that do not have such restrictions.
On web, several clothing categories now require the seller to select a preset size and don't give an option for a custom size whatsoever. This is causing issues.
Have size 41 jeans? 41 is not a one of the size options in Men's Clothing > Jeans category, so you have to enter '40' or '42,' even if the garment label is explicitly 41. There are no decimal increments, either.
In Men's Clothing > Shirts > Casual Button-Down Shirts, no neck sizes whatsoever are available to choose from, so if your Robert Graham short-sleeved all-over-print shirt is size '16.5', you have to put it in the 'Dress Shirts' category (which has presets for neck sizes) even though it's clearly not a dress shirt. Dress shirt brands like Stenstroms use quarter neck sizes, like 16 1/4 or 17 3/4, so switching the category to 'Dress Shirts' isn't a solution in that case. In the Stenstroms case, like with the 'Jeans' case, you have to enter an incorrect size if you want to list your listing, or give your best estimate of neck size to letter size translation, which is messy/subjective.
eBay is continuing to drop custom size functionality from clothing categories, and it's surprising to me that I seem to be the only seller noticing. iOS and API still allow custom size values, but web is forcing you to choose a preset size. That suggests to me that iOS and API are next to drop custom size functionality.
I understand the intent of forcing size into nice buckets for search results, but there are edge cases that go unhandled when disallowing custom size values. It's at best confusing and at worst misleading to buyers to have '32' as the size specific in the Men's Clothing > Pants category when the tag says 33 and the waist measures 33".
bizzy-28
·2 months agoSeriously I just researched on google "Why does ebay not allow size 33 jeans when listing men's jeans" and found this convo. I just experienced this and it's infuriating. Like all this can do is set up the buyer with a potential claim of a sizing issue. It's so misleading. So per Ebay rules, they've created a flaw by setting up sellers for return reasons potentially.
janet9988
·2 months agoThe correct thing to do is to not list the item on eBay. Other sites do not have this problem.
jaina_solo
·4 months agoI am having this issue, I sell baby clothes and some brands use 6-12 months instead of 6-9 and 9-12 and I can no longer add the correct size. What a terrible change.