Current payment method for selling costs not being used. ebay is using my old payment method
I recently changed my method of payment for my selling fess from bank account to a credit card (so I can earn points).
Even though the site shows the correct method of payment is set for selling costs, ebay keeps using my old method of payment for selling fees.
Why is this happening?
Help 🙂
1 comment
mam98031
·8 months agoYou may need to contact Ebay to fix this, but try this first. Go to your account, clear the entire field that you enter the payment method. The retype you new method of payment in. I know this sound simple, but it can have a positive impact on the computer. Clear the entire field whenever you are updating a computer. Then enter the new information. If this doesn't work, you need to contact Ebay directly.
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home