Correct Way to Ask for an Extension to an INR Case | Selling

rivertown-pickers · 2024-12-11T23:16:25.991000Z

I just had a buyer open an INR case on an item that sold back in late November. The tracking info for the item stops on 11/27 with a "processing at (insert sort center)". I put the tracking details into the case like I normally do. I tried to open a service request on the USPS site and it wouldn't let me (says not eligible...this was a Ground Advantage package). A couple days ago I was able to start a missing mail mail search for the item, which does show in the tracking. Yesterday was the "respond by" date and there is still no additional tracking on the item. I have heard that it is possible to get extensions to allow for shipping delays, so I called CS to see if they could do that. The agent that called me was kinda hard to understand but after checking on it she said she couldn't extend the date and to wait until that date passes and then ask ebay to step in. I did that today and used the reason as "other" and asked for an extension in the comments. Of course within about 15 minutes I get a message saying they refunded the buyer with no affect on my seller rating. What did I do wrong here?

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Correct Way to Ask for an Extension to an INR Case | Selling | eBay Community