Confused buyer. Ship -or- no ship?

Question

Buyer bought 4 of an item that is $6 S&H for the first item, $1 S&H for each additional.

In the buyers note it says "I thought S&H was $6 not $9".

She obviously sees that it's charging her $9 for S&H and went ahead with the purchase anyways.

I immediately sent the buyer a message explaining the charge, but of course, no response.

It's packed and ready to ship out Saturday morning.

SHIP -or- NO SHIP?

dhbookds · Accepted Answer

I'd ship Sat..........but you could wait until Mon. If she really complains, you could refund the $3....."as a courtesy"......

theteamsetguy · Answer

@inhawaii , Like they say in poker when you have the nuts after all the betting is done. “Ship it”

pickapaper · Answer

@inhawaii

If the buyer did not respond to your message, I would hope that meant she went back and looked and saw how the listing did show what the shipping was, and that "she was wrong".

If it were me, I would wait until Monday and then ship it. If she is truly unhappy, she will let you know and you can take it from there.

meme6253 · Answer

That's enough to confuse the seller as well!, Ship it if she complains refund the difference.