Confused about refunds | Selling

rhpt · 2023-06-24T18:55:18.954000Z

A buyer requested a refund, and I followed the prompts on the app and completed the refund. I did not realize the refund would be immediately credited back without the seller having to return the item. I also can't find a way to send a shipping label to the seller to return the item. When I look at the refund request on eBay, it says that the case is closed and eBay can no longer help. Is there anything I can do to ensure the buyer returns the item?

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