confused

A customer purchased an item from me and after a few days message me that he had received a message that I don't ship to his location (he sent a screen shot)..My page shows item awaiting payment, I've double checked my dashboard, and nothing has changed. I can't give him an answer as to why he's getting that message...and now the sale is gone any ideas why he got that message?

jimys*cards*163

2404 View listings

Posted 10 months ago·Last reply 10 months ago

5 comments

soh.maryl

·10 months ago

110 View listings

If the buyer has not paid (as he probably couldn't) why not cancel and then start all over the correct way: you specify shipping and he pays for the item and you ship?

albertabrightalberta

·10 months ago

I can explain it to you but I can't understand it for you.104 View listings

@jimys*cards*163 wrote:
A customer purchased an item from me and after a few days message me that he had received a message that I don't ship to his location (he sent a screen shot)..My page shows item awaiting payment, I've double checked my dashboard, and nothing has changed. I can't give him an answer as to why he's getting that message...and now the sale is gone any ideas why he got that message?

You didn't choose a shipping service and shipping price in your listings. (That's why it shows as "shipping not specified.") So any buyer who wants to purchase from you gets an error message.

https://www.ebay.com/sch/i.html?_trksid=p3692&_ssn=jimys_cards_163

bonanza125

·10 months ago

8845 View listings

We need to know the item and especially the location to answer your question. What do you mean the sale is gone? You mean the transaction completely disappeared or was the transaction canceled?

dhbookds

·10 months ago

1700 View listings

what was the location?

jimys*cards*163

OP10 months ago

2404 View listings

it was a issue with my shipping preferences,