Confrontational Buyer | Selling

gatormotherof2 · 2024-05-26T02:14:22.470000Z

I have been a member of Ebay in excess of 20+ years. I both sell and purchase, though I am a lightweight compared to most. I strive to provide as much detail and description of my items and provide as many photographs as possible and encourage any questions etc. In this case, what I described with as much honesty and accuracy was met rather with an aggressive tone and threat of poor Feedback vs a conversation surrounding the disappointment in the item. I immediately provided a full refund to the buyer and apologized accordingly and also provided a screenshot where I accurately state the description etc. I only wish I had reviewed his profile first and the manner and tone with which he writes/leaves negative feedback prior to accepting his offer on the item. I think I would've thought twice on selling to him. Now that I have refunded him, can he nonetheless provide such a vulgar review as he has to other sellers? If indeed a poor review is received, is there any recourse w/having it removed? Add'l, should I push to have the item returned to me by providing a shipping label? I feel that perhaps I refunded him a little too prematurely and I will never have the item returned. Thank you!

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