Combined shipping on eBay International order

I had an international buyer accept counteroffers for 2 items and I mentioned that I combine shipping. They accepted and paid. Do I actually need to do anything different here or am I good to just send the 2 items together to eBay's shipping hub?

It sounds like eBay maybe automatically charges them a combined shipping cost? I'm not really sure what any of this looks like from the buyers end.

burky79

659 View listings

Posted 4 months ago·Last reply 4 months ago

6 comments

caldreamer

·4 months ago

4057 View listings

Below is Eis policy about combined shipping.

Combined shipping

If a buyer purchases multiple items from you, the order will automatically be combined if it's eligible for combined shipping. There are several reasons why shipping can't be combined when sending items through eBay International Shipping. For example, combined shipping won’t be applied if:

The order costs more than $1000 USD
The listing is in auction-style format
The item is purchased through Best Offer or an offer sent by the seller
The items exceed the program’s package limits

If the buyer is paying import fees at checkout for some items and paying import fees on delivery for other items in the same order, the shipping won’t be combined.

bdmh-enterprises

·4 months ago

4873 View listings

If you want to give a partial refund to give a shipping discount on your part of the shipping, that will not affect the amount the buyer payed for the eIS portion of their shipping cost.

slippinjimmy

·4 months ago

4 View listings

I don't think you can combine (for EIS) when the sales are via offers.

One way to check is to look for the code number in the address eBay provided, if the codes are different then they must be shipped to the Hub separately.

For sure, if a buyer makes two payments then they cannot be combined when shipping to the Hub.

https://www.ebay.com/help/buying/shipping-delivery/changing-delivery-address-method/international-purchases-shipping?id=4057#section4

burky79

OP4 months ago

659 View listings

@slippinjimmy wrote:
I don't think you can combine (for EIS) when the sales are via offers.

One way to check is to look for the code number in the address eBay provided, if the codes are different then they must be shipped to the Hub separately.

For sure, if a buyer makes two payments then they cannot be combined when shipping to the Hub.

https://www.ebay.com/help/buying/shipping-delivery/changing-delivery-address-method/international-purchases-shipping?id=4057#section4

It's showing up as a combined order, and the same for purchasing a shipping label. Normally in this case I would put in the actual weight, buy the label, and then refund the buyer the difference. But I don't know it that makes sense to do in this case since I'm shipping it to the eBay hub an not the buyer.

slippinjimmy

·4 months ago

4 View listings

If they are showing as combined when you go to print the label then you can combine to ship to the Hub.

There is a little bit of info on this at the link I provided.

burky79

OP4 months ago

659 View listings

@slippinjimmy wrote:
If they are showing as combined when you go to print the label then you can combine to ship to the Hub.
There is a little bit of info on this at the link I provided.

OK, thanks. That's what I was planning to do. I'm just not sure how or what eBay charged the buyer and didn't want them getting screwed over on shipping costs when I mentioned I'd combine the shipping.